Employee Life Cycle - Center Process Manager

The Employee Life Cycle (ELC) Manager is responsible for ensuring the smooth, compliant, and high-quality delivery of end-to-end Employee Life Cycle services for all stakeholders—employees, teams, regions, and entities. This role plays a key part in creating a positive and consistent experience for employees while driving operational efficiency and process excellence across markets.

The ELC Manager actively seeks opportunities to improve processes by leveraging standardization, digital tools, and automation. Acting as a trusted partner to local and regional People & Culture (P&C) teams, the role ensures timely, accurate, and employee-focused service delivery across all areas within scope.

Key Responsibilities:

• Take ownership of Employee Life Cycle services, ensuring consistent, high-quality outcomes aligned with SLAs, KPIs, and compliance standards.
• Lead continuous improvement initiatives, focusing on process simplification, standardization, and digital enablement to enhance efficiency, accuracy, and the overall employee experience.
• Build strong partnerships with stakeholders (employees, local P&C teams, regions, and entities), managing expectations proactively and addressing challenges with a solution-oriented approach.
• Monitor service performance using data and insights to identify trends, risks, and opportunities for improvement.
• Champion change and adoption of system enhancements and transformation initiatives (e.g., SAP, Employee Central, SuccessFactors, and other P&C platforms within GBS scope).
• Maintain strong governance, controls, and data integrity across all ELC processes.

Scope of Services:

• Personnel Data Administration: Manage and maintain accurate employee data across SAP, Employee Central, SuccessFactors, and other P&C systems, ensuring data integrity and compliance.
• Organizational Management: Support the execution and maintenance of organizational structures, position management, and reporting relationships in line with approved governance.
• Leave and Absence Management: Administer leave and absence processes, ensuring policy compliance, accurate system recording, and timely support for employees and managers.
• Compensation and Benefist Administration: Provide operational support for compensation and benefits processes, ensuring accurate execution, effective coordination with stakeholders, and a positive employee experience.

As the Employee Life Cycle - Center Process Manager in the area of People and Culture - Service Delivery, you will do the following:

1.) Operations Management - You will be responsible for designing and delivering efficient, high-quality People & Culture (P&C) transactional processes while driving the evolution and expansion of services. This includes overseeing day-to-day operations, executing strategies to continuously improve and innovate, and monitoring performance to identify opportunities for enhancement. You will also be involved in managing case resolution and aging reviews, implementing tactics to boost team performance, and fostering a collaborative environment through training, guidance, and support in issue resolution, root cause analysis, and workload prioritization.

2.) Stakeholder Management - You will collaborate closely with teams across the markets we support to continuously enhance the quality of our services—whether by exceeding agreed service levels, recommending process improvements, or designing structures that optimize support operations. You’ll analyze data, share insights, and communicate trends and their implications to senior management and market stakeholders. Additionally, you’ll manage and resolve escalations from local People & Culture partners, stakeholders, and employees, while partnering with subject matter experts to find effective solutions for complex inquiries.

3.) People Management - You will be involved in leading and supporting a team with full responsibility for performance management, talent development, succession planning, annual reviews, and compensation, while ensuring managers and team members meet their commitments. You’ll oversee the day-to-day management of Employee Life Cycle activities, fostering a “one team” culture to deliver recruitment, onboarding, and other lifecycle processes efficiently and accurately. The role also includes engaging with P&C specialists at all levels, providing regular coaching and feedback, promoting an inclusive and transparent culture to strengthen employee engagement, and managing work plans and improvement projects to ensure effective coordination, quality assurance, and continuous improvement.

4.) Project Management - You will lead the management and delivery of projects that drive continuous development and improvement of People & Culture (P&C) Service Delivery and the broader GBS organization. You'll also oversee the successful migration of markets and the integration of additional P&C services into GBS, ensuring smooth transitions, collaboration across teams, and a focus on efficiency and employee experience throughout the process.

Who are we looking for?

• University degree or equivalent experience
• 6–10 years of experience in a multinational organization in a similar role, with hands-on SAP HR expertise and strong background in People & Culture administration
• Fluent in written and spoken English
• In-depth knowledge of HR Administration and Organizational Management processes
• Comprehensive understanding of HR processes and Shared Services operations within large multinational environments
• Exceptional communication, facilitation, and interpersonal skills, with the ability to understand diverse perspectives and foster an inclusive workplace
• Strong knowledge of Organizational Management principles
• Solid understanding of payroll requirements, statutory reporting, and compliance standards
• Proficiency in SAP CRM
• Customer-focused mindset, committed to delivering high-quality service
• Ability to work effectively across cultures, demonstrating sensitivity and respect for diversity
• Knowledge of Lean / Six Sigma methodologies is a plus
• Collaborative team player, adaptable and open-minded
• GBS-related certification (e.g., Certified GBS Professionals Program) is an advantage

What to Expect?

• Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy.