Title:  Regional IT Supervisor

Description: 

• Improve market efficiency by implementing and promoting modern IT Solutions and tools;
• Implement / supervise local and  Global IT Projects and Initiatives;
• Ensure that key IT Policies, Procedures, Controls are implemented, well- communicated and maintained;
• Analyze and communicate demands from employees to IT Management as well as be a “voice of IT” for local employees and management;
• Maintain Inventory of assets, services, contracts. Lead regular IT equipment replacement and decommissioning  of assets. Ensure 3rd party services are provided in good quality and within agreed SLAs;
• Supervise technical issues resolutions and questions from users, coordinate closely with 3rd party vendors and Global JTI Team;

Requirements:

• Minimum University degree in Information Systems, Computer Systems, Information Technology, or equivalent.
• 3+ years of experience in IT infrastructure area (user training and support, PC hardware and office automation software maintenance and troubleshooting, servers and network infrastructure maintenance).
  Good communication and problem-solving skills.
• Preferred employment with multinational FMCG company.
• Fluent in Bahasa Indonesia and English communication (verbal and written).
• Good experience of Windows systems, network infrastructure setup and maintenance.
• Extensive computer and telecommunication knowledge, including Windows 10 platforms, network devices, PC desktops and equipment maintenance, automation tools.