Sales Systems Planning & Support Manager

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Sales Systems Planning & Support Manager

Position purpose:

You will lead the development, operational planning, and ongoing management of all Sales Systems used by the Sales Force, with a primary focus on TME but extending to other key platforms. You will ensure these systems are optimized to support BNL’s business objectives and align with evolving sales strategies.

You will oversee the delivery of detailed Cycle Plans within TME, ensuring each plan includes clear, actionable activities that drive sales efficiency.

You will serve as the central liaison with both internal and external stakeholders, coordinating the smooth operation of all BNL Sales Systems, including TME and related processes. This will include communicating system updates, managing user expectations, and ensuring alignment between system capabilities and business needs.

You will oversee and drive the execution of Sales Force territory reorganizations within the relevant Sales Systems, ensuring smooth and accurate implementation of changes.

You will regularly review and assess the performance of Sales Systems, identifying opportunities for optimization and development, and creating appropriate business cases.

You will proactively seek out innovations and improvements that align with business goals, ensuring that all systems continue to evolve in support of a dynamic Sales Force.

What will you do – responsibilities:

Serve as the primary point of expertise for the Sales Systems (e.g., TME, ConneXus, Eyefound IT, Power BI reporting), including the TME lead for the 3 Benelux Markets. TME is the suite that combines the CRM program used by the Field Force:

1. 1st line support for TME Connect app (Field force).  
2. 1st line support for Siebel Sales related issues.
3. Incidents are logged in IT service portal and followed up with Central Team.
4. Release testing (during release testing, bugs are reported to and followed up with Cental Team)
5. End user training an localization of documentation
6. Change Request Management (collaborate with stakeholders to collect change requests and develop comprehensive documentation. Liaise with technical teams to ensure all requests are clearly understood and accurately documented new requirements are requested and documented in IT service Portal)

POWER BI. Responsible for the Power BI Sales reporting including:

1. 1st line support for Power BI data users.
2. Release testing
3. Use Access Control
4. Change request Management
5. First line support for users running reports and dashboards
6. Create Dashboards for Back-office users and Sales team
   

Territory Management:

1. When full territory reorganisations are required due to evolving business needs, you will lead the operational planners to ensure the comprehensive update process across the entire TME Database.
2. This involves detailed coordination of tasks within the team to minimize disruptions and ensure uninterrupted access to TME

Interfaces: Ownership of Sales systems interfaces (New or changes are managed by IT). Uploading data using regular interfaces via defined tools/application 

Systems expertise: As the point of expertise for Sales Systems including TME, you will regularly be involved in cross functional projects to share your Sales Systems knowledge and full understanding of Benelux  markets Business processes

New projects/continious improvement

1. Regularly review and assess the performance of Sales Systems, identifying opportunities for optimisation and development.
2. You will proactively seek out innovations and improvements that align with business goals, ensuring that all systems continue to evolve in support of a dynamic sales force

EYEFOUNDIT app (Competitor activities monitoring app)

1. Maintenance of the Products, Accounts and Categories in the Back-Office environment
2. Setup of new users in the system
3. Maintenance of the reports in Power BI

Ad-hoc project supporting the Commercial planning team and being a key team player

Who are we looking for – requirements

• Bachelor Degree
• Accountability, Coaching, Collaboration, Problem Solving, Influencing, Relationship Building, Team Player
• Fluent English is a must and Dutch or French is an advantage

WHAT’S IN IT FOR YOU? 

At JTI we believe in the importance of a good work-life balance while we offer lots of opportunities for development and career progression – across functions and internationally. Maybe that’s one of the reasons why our employees stay on average impressive nine years with us and we have been certified as Top Employer for over thirteen years now. Want to know more about how our employees rate us? Please visit https://www.glassdoor.nl/japantobaccointernational 

Next to a rewarding compensation package, we offer a range of other perks and benefits:

• The opportunity to work 50% of your time outside of the office and 10 days abroad per year
• Working from home equipment (e.g., chair, screen, mouse, and keypad)
• 20 vacation days + 12 so-called ADV days on a full-time base
• 13th-month salary
• Group insurance
• Bonus scheme 
• Great development and training opportunities based on your ambitions and capabilities 
• Different engagement activities such as dinners, drinks, social gatherings, parties, etc.
• Business laptop and iPhone
• Unique Family leave policy (at least 20 weeks of fully paid parental leave regardless of gender, sexual orientation, or the way of becoming paren

Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.