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Title:  IT and Systems Support Specialist

Job ID:  54843
Country:  Belgium
City:  Strombeek Bever
Professional area:  Marketing
Contract type:  Permanent
Professional level:  Experienced

Strombeek Bever, WBR, BE, 1853


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com


Local applicants welcome.
Department: Sales & Marketing
Location: Strombeek-Bever
Reporting to: Information Systems Manager Benelux


Title: IT and Systems Support Specialist


Purpose of the role:

Support, optimize and maintain all Benelux Information Systems in order to minimize any issues and maximize the usage and the user-friendliness of these systems. Build or implement new systems and interfaces. Combine and convert data and turn it into useable data. Advising Sales and Marketing (S&M) Benelux departments in terms of business processes and data and IT Needs.


What will you do - Responsibilities:

  • Provide support to S&M information systems users in order to minimize downtime.  Report any problems that might occur to the appropriate instances and ensure the follow-up of these issues.  
  • Perform the necessary tests for Benelux before every new CRM release and provide the testing feedback to the appropriate instances to enable a smooth and errorless release in Production   
  • Maintain and improve all Benelux Information Systems to increase the quality of these systems.    
  • Assist and advise the members of the Benelux S&M Dept. in complex data handling issues. Develop, maintain and improve the various data interfaces. SQL Server Database Administrator   
  • Create or improve or maintain requests and dashboards on Oracle Business Intelligence and other reporting systems in order to maximize the use of these systems.    
  • Provide training to the users for all systems we maintain and support.    
  • Advise Benelux S&M Dept. in complex business processes. Assist by providing the necessary tools for the implementation and follow-up of these processes.   
  • Be the local point of contact for the various global teams (BTS, ODC, TME) and the IT department concerning Benelux S&M Information Systems.


Who are we looking for - Requirements:

  • Profound knowledge MS-ACCESS, MS EXCEL, MS OFFICE, SQL Server, Data Warehousing, OLAP or other data processing programs
  • Experience with CRM systems
  • Programming knowledge : SSIS, Transact SQL, SQL SERVER 2005 Enterprise Manager, SSIS, VBa
  • French, Dutch, English  
  • Advanced IT skills
  • Advanced database skills 
  • Thorough PC knowledge
  • Analytical mind
  • Be flexible and be able to work under time pressure
  • Teamplayer

What are the next steps – Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply.
We will make sure every candidate will receive a reply within 2 week after the application
deadline. In case of any questions please ask recruiter Olga Paprocka



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