Share this job
Apply now »







Title:  Customer Service Associate

Job ID:  75264
Country:  Belgium
City:  Strombeek-Bever
Professional area:  Customer Service
Contract type:  Permanent
Professional level:  Experienced

Strombeek-Bever, VBR, BE, 1854


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:



Local applicants' are welcome.


Location: Strombeek-Bever

Reporting to: Customer Service Manager- JILL RYCKEBOER

Role: Permanent



Customer Service Associate


What this position is about - Purpose: The associate is responsible for the timely delivery of cigarettes and materials towards JTI's direct customers and the field force according to the agreed JTI delivery schedule. This role ensures business continuity of the Order fulfilment by monitoring, mainting and controlling multiple aspects in the Order to Cash flow. Main responsibilities are focused on order fulfilment, SPOC 3PL's, stock control, returns and credit notes management and J-SOX control.



What will you do - Responsibilities:


  • Order fulfilment. Responsible for all the daily necessary actions to be undertaken by the Customer Service Department in the Order to Cash area of SAP to deliver timely cigarettes and materials towards JTI's direct customers and sales representatives. (credit release out of scope).Responsible for 100% match between Customer order, JTI delivery order and 3PL delivery report to ensure customer satisfaction and Track and Trace standards.
  • Returns / credit notes. Gathers all information necessary to initiate the return/credit note procedure. Coordinates the entire approval flow in order to process the return/credit note as quickly as possible. Ensures returns are T&T-compliant if necessary.
  • Stock control. Ownership of the stock control file providing an overview of BeLux inventories. Daily updating of stock levels and productions, weekly updating of actuals. Alignment with demand planner on stock priorities and supporting O2C to ensure efficient SKU transitioning. Execute weekly stock alignments, flag and investigate irregularities. Manage blocked stock and product lifecycle management in SKU database.
  • SPOC 3PL's. Preserving contact on a day to day basis with the 3PL's regarding all shipments towards our direct customers and sales representatives
  • J-SOX. Timely implementation of all controls with the related documentation and the commitment to perform all controls and the related documentation according to the J-SOX standard




Who are we looking for - Requirements:


  • Higher Professional Education (Bachelor)
  • Work experience within O2C, logistics (preferably 3 years or more)
  • PC literacy: MS Excel, Word, Outlook, SAP.
  • Knowledge of Dutch , French , English Language is requirement



What are the next steps in – Recruitment process:


Thank you very much for your interest in the role. You are welcome to apply.

Should you have any questions, you are welcome to contact Asnaty Makowska – Recruiter (

Job Segment: Logistics, Demand Planner, PLM, Supply Chain, Operations, Management, Customer Service

Apply now »