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Title:  IT Onsite Support Technician

Job ID:  30084
Country:  Czech Republic
City:  Prague
Professional area:  Information Technology
Contract type:  Fixed Term
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries. We’re the global owner of world-renowned brands such as Winston, the number two cigarette brand in the world, and Camel (outside the US). Our global brands also include Mevius, LD and Natural American Spirit, and we manufacture the internationally recognized Logic e-cigarette brand and Ploom Tech, a major brand in the heated tobacco category.

Headquartered in Geneva, Switzerland, we employ over 45’000 people across the globe. We were recently awarded Global Top Employer for the fifth consecutive year with regional Top Employer Certification in Europe, Asia-Pacific, North America, Africa and the Middle East. This is recognition of our outstanding talent strategy, energizing culture and commitment to learning and development.

We are a member of the Japan Tobacco Group of Companies. For more information visit www.jti.com.


Position Purpose

he main purpose of this position is to provide IT support for Sales force of the Czech and Slovak markets via communication technologies provided by JTI (e-mail, remote access, phone). 
The role also manages Market IT assets and communication services and serves as a back-up for IT Specialist.


What do we offer

  • various tasks and wide area of responibilities 
  • opportunity to work in a great IT team where you can learn
  • working with multiple stakeholders
  • competitive rewards, benefits and team events
  • exciting career prospect, as we are recruiting a star peformer for the JTI global succession pipeline


Main Areas of Responsibility

IT Helpdesk for Sales force (CzHuSk cluster)
- Performs daily communication with users via e-mail and phone.
- Analyses problems and drives resolution. 
- Registers respective IT service requests and resolution status.
- Drives improvement of user knowledge base.
- Deploys hardware and software via various tools and technologies used in JTI (imaging, remote access etc.)


Sales force power user concept administration and development (Czech and Slovakia)
- Provides documentation and training materials for PUs.
- Performs regular PU trainings.
- Performs ad hoc sales visits to improve quality of IT support.


Communications cost control
- Validates and controls the telecommunications costs (voice and data services).
- Manages deductions and cost center cost bookings for telecommunications expenses.


IT assets and consumables
- Orders IT assets and distributes to end users or deployment responsibles.
- Manages IT assets database.
- Controls IT assets inventory.
- Manages IT assets repairs and maintenance (warranty checking, etc.).
- Purchases IT consumables and distributes them to end users or deployment responsibles.


Local hardware and services management
- Supports administration and development of network hardware installed in CzHuSk cluster local offices: telecommunication hardware and services (phones, PBX)
- Supports user workplaces administration (deployment and support)
- Supports other hardware and services deployment and administration (printers, copymachines, Wi-Fi etc.)


IT Trainings
- Supports delivery of internal IT trainings (induction, ad-hoc, regular).
- Contributes to development of IT training materials and documentation.


IT Specialist's back-up
- Acts as Helpdesk for office employees
- Performs key day to day IT back-up support for the role of IT Specialist


Performs any other tasks given by line manager including participation in functional/cross-functional projects.


You are the right candidate, if you...

  • Make things happen by driving a change by making effective decisions quickly and think always about the end goal.
  • Keep it simple. You look for simple solutions and efficient ways of working. You like to simplify things.
  • Are accountable. You like to understand your responsibilities and are open about both your successes and failures.
  • Like to be part of the One Team. You like to encourage a one team mindset that creates value and collaborates together on delivering results. You value diversity and you listen attentively.


We are looking forward to your application!


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