SHIFT SUPERVISOR

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Shift Supervisor

What this position is about

The Shift Supervisor leads production operations during assigned shifts, ensuring a safe, efficient, and high-quality work environment while achieving production targets. This role is responsible for supervising and developing team members, coordinating daily manufacturing activities, maintaining compliance with company policies and regulatory requirements, fostering open communication, and driving continuous improvement initiatives to enhance operational performance and team effectiveness.

Responsibilities

Cell Operation

• Act as the owner of the assigned production area, managing designated lines and supervising team members during shift operations.

• Oversee daily production activities, ensuring effective employee performance, equipment run-time, and timely completion of assigned tasks.

• Monitor and support employees performing machine operations, safety inspections, troubleshooting, and product inspections.

• Maintain a strong presence on the production floor, including standing and walking throughout the shift.

• Lead daily shift handovers, line meetings, brand changes, clean-inspect-lubricate routines, and stock counts.

• Develop vacation schedules for direct reports while balancing business and employee needs. 

Cell Improvement

• Participate in root cause analyses related to operational deficiencies and complaints.

• Initiate and follow through on corrective actions and improvement measures.

• Lead and support projects focused on improving safety, quality, efficiency, and spare-parts costs.

• Encourage employees to identify improvement opportunities and support the implementation of practical solutions.

• Contribute to the achievement of the team’s continuous improvement goals. 

Cell Development

• Develop, maintain, and update quality-system documentation and procedures relevant to shift operations.

• Ensure the team’s compliance with operational and quality procedures.

• Manage employee work-time records, including attendance tracking and overtime reporting. 

Environment, Health and Safety

• Ensure compliance with all JTI health and safety requirements.

• Understand and maintain required safety control measures.

• Demonstrate safe working behaviors and consistently enforce workplace safety standards.

• Report and address incidents, near misses, hazards, and unsafe conditions.

• Support the continuous improvement of EHS processes and the elimination of workplace hazards. 

People Development

• Support the recruitment, motivation, and professional development of team members.

• Provide coaching, training, and constructive feedback to strengthen individual and team capabilities.

• Promote effective communication, collaboration, accountability, and employee involvement. 

Requirements

• Secondary education is required.

• Completion of technical or vocational training.

• Minimum of two years of supervisory experience managing hourly employees in a production environment.

• Experience managing employees in a unionized environment is preferred.

• Familiarity with Integrated Work System, or IWS, principles is desirable.

Skills and Knowledge

• Basic computer literacy, including proficiency with Microsoft Office applications.

• Experience using Oracle or SAP is preferred.

• Strong leadership, communication, and organizational skills.

• Demonstrated ability to solve problems, establish priorities, and manage multiple responsibilities in a fast-paced environment.

• Fluency in written and spoken English.

Additional Role Expectations

The successful candidate will demonstrate the following behaviors:

• Keep It Simple: Identify practical, efficient, and effective solutions.

• Make It Happen: Demonstrate initiative and maintain a strong focus on delivering results.

• Be Accountable: Take ownership of responsibilities and provide honest, constructive feedback.

• One Team: Collaborate effectively across teams and value diverse perspectives.

At JTI, we care for our people’s well-being. In addition to the salary, you can enjoy the following benefits:

• Annual performance-based bonus.

• Employee Stock Purchase Plan.

• Personal development programs.

• Medical, dental, and vision plans for employees and eligible family members.

• Life insurance.

• Matching 401(k).

• Paid Time Off.

• Paid Family Leave of up to 20 weeks.

• Education and tuition assistance.

• Volunteering activities.

• Employee Assistance Program, including counselling for employees and eligible family members.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.