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Title:  Planning & Customer Manager

Job ID:  24332
Country:  Philippines
City:  Malvar
Professional area:  Manufacturing Services
Contract type:  Permanent
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries. We’re the global owner of world-renowned brands such as Winston, the number two cigarette brand in the world, and Camel (outside the US). Our global brands also include Mevius, LD and Natural American Spirit, and we manufacture the internationally recognized Logic e-cigarette brand and Ploom Tech, a major brand in the heated tobacco category. 
Headquartered in Geneva, Switzerland, we employ over 40’000 people across the globe. We were recently awarded Global Top Employer for the fourth consecutive year with regional Top Employer Certification in Europe #1, Asia #1, North America #1, Africa #2 and Middle East #3. This is recognition of our outstanding talent strategy, energizing culture and commitment to learning and development. 
We are a member of the Japan Tobacco Group of Companies. For more information visit www.jti.com.  

Position Purpose

Production process planning optimization at the same time keeping a defined level of customer service. Plans, executes and manages making and packing processing from cutfiller to finished goods including filter, making & packing technology. Uses production materials requirement plans, tracks and evaluates factory production and materials stock level/requirement to meet the business requirement and optimise the usage.



•Manages Planning & Customer Services Department (plans and controls department budget, supervises the application of procedures with respect to reporting employess, defines tasks and responsibilities of subordinate workers, ensures the applicability of business conduct standards, creates and fosters teamwork spirit, ensures proper level of employment and employees' qualifications, evaluates subordinate employees) 
•Production process planning optimization and supervision of the process. Operates production transfers to and from Philippines. Supervises the correctness of transfer flow. Material planning optimization to ensure production continuity and process control. Reduction of write off's with respect to JTIAMC and their clients.
•Timely implements and coordinates new projects. Customer service process improvement. Performs customer service according to the highest standards.
•Manages team of department employees and ensures resources for Planning & Customer Service Department. Calculates working hours, ensures the employees are familiarized with procedures and policies. Motivates subordinate employees and ensures their development. 
•Controls the budget. Reports, monitors, plans, calculates and updates Planning & Customer Service budget.

Qualifications & Experience

University Degree. Minimum of 5 years experience in production planning and/or customer service and transport with at least 3 years of experience in managerial role.


Skills, Competencies & Languages

Excellent command of speaking and writing English language. Competent in using Microsoft Office (advance Excel skills, PowerPoint and Word). Knowledge in SAP ERP & APO System is an advantage.

Job Segment: ERP, Manager, SAP, Material Planner, Business Process, Technology, Management, Manufacturing

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