Qualtrics Product Expert (Voice of Consumers)

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

please apply by 16 June 202

                                  Qualtrics Product Expert (Voice of Consumers

Purpose

The  Qualtrics Product Expert will serve as the subject matter expert for the Qualtrics platform, ensuring its effective implementation and utilization in the large-scale LeadMetrix program. This role involves technical expertise, business expert guidance, and hands-on support to maximize the platform's capabilities

Responsibilities

• Act as the point of contact for all LeadMetrix Qualtrics-related inquiries and technical support
• Align with Qualtrics Admins to configure and customize the Qualtrics platform to meet business requirements
• Collaborate with stakeholders to design and implement VoC surveys, dashboards, and analytics
• Provide training and guidance to teams on best practices for using Qualtrics
• Monitor platform performance and troubleshoot issues to ensure seamless operation
• Stay updated on Qualtrics' new features and updates, advising on their potential impact and benefits
• Work closely with data analysts to integrate Qualtrics data into broader business intelligence systems
• Create compelling presentations and storylines to effectively communicate insights, strategies, and recommendations to stakeholders

Requirements

• Minimum 5 years of proven experience with the Qualtrics platform, including survey design, dashboard creation, and data analysis
• Strong understanding of Customer Experience and Voice of the Consumer methodologies and best practices
• Technical proficiency in integrating Qualtrics with other systems (e.g., CRM, ServiceNow, PowerBI, Marketing automation tools, analytics tools)
• Excellent problem-solving and communication skills
• Proficient in the English language
• Ability to work collaboratively with cross-functional teams
• Bachelor's degree in a relevant field (e.g., Business, Marketing, Data Science
• Being able to travel internationally occasionally 

What to expect:

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.