Process Expert Manager

Process Expert Manager

What this role is about?

Process Expert Manager acts as a liaison between Business and Development teams in order to implement the approved process changes, and will be responsible for:

• One or several process within Global Reference Model (GRM), with the objective of continuous improvement on the processes keeping a global approach
• Change management ensuring all milestones regarding to this process, Scope Closure, FD Delivery and Testing are achieved
• Managing the Projects under his responsibility on its different phases and areas (Assessment, Planning, Implementation and Control, Communications, Closure)
• Knowing the Sales & Trade marketing processes implemented in the market of his / her responsibility as well as being the point of contact for any escalation done by the market related to Trade marketing applications

What will you do

• Business Analyst: understanding business demand, functional design / user story preparation according to the Marketing and Sales (M&S) global business processes, including process flow, business rules and data model requirements
• Functional area ownership: Global Reference Model (GRM) specific area ownership, ensuring the functional roadmap evolution in the frame of a global and standardized approach
• Applications / Solutions ownership & maintenance: Applications maintenance in the context of his/her functional workstream, providing with expert knowledge of business processes and its related system functionality. Close interaction with other involved teams to coordinate bug fixing, change request implementation and service operations
• Change Agent: Change management activities ensuring all milestones related to the business processes under his/her responsibility are properly achieved (analysis, scope definition, functional design delivery, testing and closure)
• Business Engagement: Point of contact for markets (business and local IT), ensuring the promotion and adoption of the IT global solutions and providing with the best practises required. Support the markets assigned in the context of M&S solutions
• Project management: Managing M&S projects under his / her responsibility throughout the different phases (Assessment, Scoping, Planning, Deployment and Closure) in an agile context. Working in partnership with business stakeholders to ensure main business priorities alignment, and close coordination and collaboration with the rest of IT stakeholders to ensure project delivery

What Are We Looking For

• Master’s degree or equivalent in Engineering, Technical Sciences. Strong IT background
• Additional Business Education based on Trade Marketing is a plus
• 5+ years holding a functional position.
• 3+ years of project management experience
• Experience with Trade Engagement platforms, B2B eCommerce, CRM solutions
• Good functional understanding of integration capabilities
• Good understanding of Business Intelligence concepts. Experience with BI market leader solutions is a plus
• Good working knowledge of business and related processes in FMCG industry
• Excellent communication and interpersonal skills: Ability to influence and shape business demand. Good presentation skills
• Experience in interaction with the business and end users. Ability to transform business requirements into requirements to technical functions
• Fluent written and spoken English
• Capable of working in a multinational environment
• Experience working with virtual teams
• Good team player with proactive and growth mindset

What are the next steps – Recruitment Process

Thank you very much for your interest in the role. You are welcome to apply. We will make sure every candidate will receive a reply within 2 weeks after the application deadline.