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Title:  IT Assets and Services manager (focus on Software Assets Management)

Job ID:  28683
Country:  Spain
City:  Madrid
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries. We’re the global owner of world-renowned brands such as Winston, the number two cigarette brand in the world, and Camel (outside the US). Our global brands also include Mevius, LD and Natural American Spirit, and we manufacture the internationally recognized Logic e-cigarette brand and Ploom Tech, a major brand in the heated tobacco category. 
 
Headquartered in Geneva, Switzerland, we employ over 40’000 people across the globe. We were recently awarded Global Top Employer for the fourth consecutive year with regional Top Employer Certification in Europe #1, Asia #1, North America #1, Africa #2 and Middle East #3. This is recognition of our outstanding talent strategy, energizing culture and commitment to learning and development. 
 
We are a member of the Japan Tobacco Group of Companies. For more information visit www.jti.com.  

 

IT Assets and Services will focus on strategic vendors to maximize value creation and minimize enterprise risks. The department is responsible to orchestrate the supplier relationship to ensure that what is promised is delivered, on time, on budget; and track, monitor and mitigate vendor risk.

Additionally, IT Assets and Services is responsible for the daily and long-term strategic management of software and technology-related hardware within the organization. This includes to minimize risks and maximize the value of software and hardware assets usage through proper governance framework in order to sustain JTG values.

 

The main responsibilities of this position will be:

 

  • Manage enterprise wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance. Manage inventory, risk and compliance.

 

  • Software Assets Management Process definition, implementation and maintenance. Progressively build up a Software Assets Management (SAM) culture within JTI. More specifically, contribute to the definition and development of standards, processes, tools and procedures to be implemented in order to meet JTI’s software compliance, legal and vendor risk management objectives.

 

  • Operationally manage the SW asset inventory and ensure it is aligned and distributed across the organization. Work with IT functions and sourcing to ensure that adequate SW asset reporting is in place to support their needs. Manage and monitor operational activities with third party (i.e. SAM managed service providers). Manage and maintain SAM tool operations and service providers.

 

  • Software Assets Management - Audit and Dispute. Perform internal software audits (ELP) to identify variances between deployed and licensed rights; ensure deployed software aligns with the quantity and licensing models purchased; work as project manager to ensure the risk is mitigated accordantly. In case, of software audit requested by software editors, act as single point of contact with the vendor counterpart and be responsible to manage the audit.

 

  • Software Assets Management - Cost Optimization. Conduct business cases to assess the best software licensing model – perpetual, rental, subscription, cloud based- to compare the best value for money with the aim of driving cost optimization. Strong partnership is expected with IT strategic sourcing during RfPs, as well as with the SW Category contract manager during major contract renegotiations. Evaluate and recommend options to reduce licensing costs. Conduct license optimization activities to reduce license demand and drive cost reduction/optimization.

 

  • Stakeholders management. Work closely with service owners to ensure proper visibility of our current installed licenses positions and anticipate future requirements. Drive cost optimization by investigating appropriate licensing models. Act as middle-(wo)man between internal stakeholders and external software publishers. Act as licensing specialist in case of questions/queries from the internal stakeholders in regards of our main software contract. Support/advise IT functions regarding ad hoc contractual questions.

 

  • Supplier service and contract management. As per agreed contracts, the incumbent is accountable to ensure that third parties are delivering the expected services and value for money, being flexible with JTI requirements. He/She will protect JTI's interests, ensuring compliance with internal policies and procedures as well as with law and regulations. Work in close cooperation with IT service owners to formalize requirements and is driving contract negotiations. Act as single point of contact for scalation process. Monitor Supplier Service Contracts and Manage Supplier Performance review (QBR) ensuring that the set of services from a supplier meets an organization's goals in an effective and efficient manner. Tracking and monitoring contract data (terms and desirables). Proactively improve contract terms and desirables and identify opportunities to improve future contracts

 

Technical requirements

 

  • Degree computer science or IT related degree
  • CSAM or CITAM qualification or similar.
  • At least 5+ years of IT experience on Software asset management.
  • Full English proficiency
  • Excellent Microsoft O365 knowledge. Proficiency on Excel.
  • Experience or good knowledge on Analytical tools (PowerBI, Analytics, Qlik)
  • Excellent Knowledge of IT software/SAAS/PAAS category and market key players. Strong experience with major software publisher's licensing schemes (SAP, Oracle, MS, etc.).
  • Experience with SAM tools (Aspera, Snow, Flexera, ServiceNow, …) and data collection from Asset discoveries (SCCM, ServiceNow, DDM, Raynet,…)

 

Functional Skills
 

  • Understanding principles of Procurement processes, Supplier Relationship Management and vendor management
  • Strong interpersonal skills
  • Ability to communicate and interact with different layers of organization
  • Strong analytical skills
  • Negotiation skills
  • Strong project management skills.
  • Ability to work pro-actively, virtually and face-to-face in group setting
  • Practice efficient time management and coordinates tasks, working in an international environment
  • Willingness to travel (up to 20%)
  • Proven strong experience in software asset management as well as vendor management
  • Good legal skills


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