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Title:  Digital Data Analyst (Customer)

Job ID:  28652
Country:  Spain
City:  Madrid
Professional area:  Digital
Contract type:  Permanent
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries. We’re the global owner of world-renowned brands such as Winston, the number two cigarette brand in the world, and Camel (outside the US). Our global brands also include Mevius, LD and Natural American Spirit, and we manufacture the internationally recognized Logic e-cigarette brand and Ploom Tech, a major brand in the heated tobacco category.

Headquartered in Geneva, Switzerland, we employ over 45’000 people across the globe. We were recently awarded Global Top Employer for the fifth consecutive year with regional Top Employer Certification in Europe, Asia-Pacific, North America, Africa and the Middle East. This is recognition of our outstanding talent strategy, energizing culture and commitment to learning and development.

We are a member of the Japan Tobacco Group of Companies. For more information visit www.jti.com.

Who we are?


The Digital Business Unit team is team of professionals passionate about consumer and customer centricity, building digital capabilities and innovation. Our main goal is to #unleash the power of JTI through Digital.
We work closely with markets and functions to accelerate growth through winning digital consumer & customer experience and increase efficiency & effectiveness via focused digital execution.

 

What do we offer?


You will work as a part of the Digital Data team in the newly created Digital Business Unit located in Geneva and Madrid and you will have the great opportunity to #unleash the digital potential for JTI customers and consumer through data.
You will work on Digital Data Customer (B2B) initiatives with a strong  focus on leverage data to accelerate customers experience. In this role you will be responsible to lead customer related data projects, contribute in finding new solutions / approaches to a problem or business questions leveraging relevant data and analytics techniques.
You will support JTI markets to provide in-depth data analysis (both quantitative and qualitative) along each customer cornerstone such as B2B trade, Salesforce and Point of Sales digital activation.
In addition to advanced analytic skills, you will also act proficiently in:
- data unification frameworks (B2B Ecom, Trade portals)
- web analytics (tagging and clickstream)
- customer segmentation and clustering
- Geo-analytics
- advanced analytics models to improve Salesforce and CRM effectiveness

 

What will you actually do and what will be your key responsibilities?


•    Full responsibility for the development of the Customer Data initiatives across JTI with a strong initial focus on:
- Implement customer data unification (B2B Ecom, Trade portals)
- Implement automated tagging and tracking for trade engagement (B2B Ecom, Trade portals)
- Implement automated customer clustering and segmentation capabilities
- Implement advanced models to improve salesforce effectiveness
•    End-to-end ownership and responsibility for:
-    assessing current data inventory both online and offline
-    defining the data quality standards in the context of the specific initiatives.
-    identifying and qualifying where information can be stored or what information, external to the organization, may be used in support of the data initiative
-    implementing both quick wins and long terms solutions across markets
-    ensure data collected and generated by B2B digital initiatives contributes to enrich the overall 360 customer view
•    Training and Support
-    ensuring markets are educated in new approaches, such as testing hypotheses and statistical validation of results. Helps the organization understand the principles and the math behind the process to drive organizational buy-in
-    providing business metrics for the overall data initiative to show improvements
•    Collaboration across digital business unit (digital customer, digital drumbeat) and cross functional streams to drive consumer digital data initiatives across JTI.
•    Closely collaborate with Data Strategists and Data Scientists to make sure the solution is mirroring the defined strategy and data science is fully leveraged in each step of the consumer journey
•    Third party suppliers management
•    Budget management


What are we looking for?


 You as a professional:


•    You have Master's Degree in Data Science, Economics, Statistics, Applied Math, Physics, Operations Research, Engineering or a related field
•    You have several years of business professional experience (with relevant industry experience) in customer (B2B) data analysis and insights across multinational FMCG organizations
•    You are passionate about challenging data problems, finding insights in data, and applying your conclusions to drive clear and practical business impact.
•    You have proven experience in implementing Web analytics, Data Segmentation and Data activation strategies leveraging advanced analytics techniques in the B2B world
•    You have proven experience in data analysis and insights generation
•    You have experience in leveraging emerging technology to make and impact on customer data unification and enrichment framework
•    You have strong interpersonal skills and ability to identify and collaborate with key stakeholders across functions
•    You have strong organizational, analytical, and decision-making skills
•    You are able to anticipate and solve problem
•    You enjoy project management and you have experience of managing cross functional projects with remote/indirect teams and experience with reporting/communication at senior level
•    You have Digital mindset, Consumer (B2C) centric, entrepreneurial and curious


You as a person:


•    Fluent English
•    Strong organisational and project management skills, self-starter
•    Have strong interpersonal management skills and ability to work in indirect/remote teams, if needed
•    Analytical skills, ability to synthetize and drive decisions
•    Expert in presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management including senior leaders 
•    High computer literacy and ability to quickly learn and understand new software and technological trends
•    Opportunistic thinking & goal driven
•    Team player

•    Fluent English
•    Strong organisational and project management skills, self-starter
•    Have strong interpersonal management skills and ability to work in indirect/remote teams, if needed
•    Analytical skills, ability to synthetize and drive decisions
•    Expert in presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management including senior leaders 
•    High computer literacy and ability to quickly learn and understand new software and technological trends
•    Proficient in advanced analytics and data mining tools (CDP, Segmentation, Dataiku)
•    Proficient in reporting tools (Power BI)
•    Team player
 


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