Sales Operations Excellence Manager

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Learn more: jti.com

The application deadline is 18.05.2026. We encourage you to apply before this date.

Sales Operations Excellence Manager

Position Purpose:

The Sales Operations Excellence Manager is responsible for planning and coordinating Field Force cycle activities in alignment with Brands, Trade and Distribution strategies, as well as overall commercial objectives. This role oversees the development and continuous update of the annual multicategory activity calendar, ensuring its integration into the relevant sales tools. Acting as a key link between Marketing and Sales, the Cycle Planning Manager ensures effective execution of cycle plans and delivers clear, timely, and commercially focused communication to the Field Force. The role also monitors performance through defined KPIs, identifies improvement opportunities and drives corrective actions when necessary.

Responsibilities:

As the Sales Operations Excellence Manager, you will:

• Provide a comprehensive overview of the annual multicategory activity plan, ensuring alignment with Brand, Trade, Distribution and overall commercial strategies, keeping planning tools consistently updated
• Monitor Field Force time allocation and performance regularly, ensuring clear prioritization of activities and timely implementation of corrective actions when deviations from the plan occur
• Ensure proper integration of Cycle Planning into the relevant tools, coordinating cross-category plans based on tobacconist clusters/segmentation and visit frequency, enabling performance tracking
• Prepare Cycle Planning presentations and coordinate Sales cycle meetings, fostering strong alignment between Marketing and Sales teams
• Act as a key point of reference for the Field Force, ensuring they are fully equipped with all the necessary information, tools and materials to successfully execute assigned activities in the field.
• Conduct regular field visits across different areas to gather insights and share best practices
• Support the Commercial Planning Manager in the development of commercial plans and act as the Sales point of reference for cross-functional projects.

Requirements:

• University degree, preferably in Economics or Business Administration
• Fluency in English and Italian (written and spoken)
• Proficiency in MS Office (Excel, Word, PowerPoint)
• 4–5 years of experience in Marketing or Sales, preferably within FMCG companies, with solid field experience
• Strong customer orientation, ability to work under tight deadlines and flexibility in managing multiple priorities
• Excellent interpersonal, communication and problem-solving skills, with the ability to manage complex situations effectively

We offer...

• an equal opportunity environment
• a variety of challenging projects to develop skills
• the freedom to express yourself
• hard work but in a flexible and fun working environment
• modern working space in the center of Milan & smart working opportunities

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.