TME TECHNICAL INTEGRATION MANAGER

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Department: IT Data Center Technical Integration
Location: Madrid, Spain
Contract Type: Permanent

                                   TME Technical Integration Manager

Purpose:

From an IT Infrastructure and Operations (I&O) accountability perspective, the TME Technical Integration Manager is responsible for driving, delivering, and managing optimized infrastructure and technical integration solutions, projects, and operations for JTI Trade Marketing Excellence (TME). This role focuses primarily on Operations Delivery Excellence, Release Cycles Management, and Cross-areas sustainability support.

The TME programme, well established at JTI since 2005, spans 35 markets and over 4,000 users, representing more than 90% of JTI’s OCC. It is a critical enabler of Sales and Trade Marketing business processes worldwide, covering planning, execution, and performance evaluation. Functionally, the programme supports business processes such as customer relationship management (retailers), field force organization, commercial strategy planning, optimization of field visits at the point of sale, execution of trade marketing activities, and sales cycle analysis.

TME Connect, as the primary Business Platform Modernization initiative, reinforces JTI’s competitive edge at the point of sale by leveraging cloud-based technologies to implement and roll out a simplified and standardized version of JTI Trade Marketing processes, mainly Field Force Execution and Business Intelligence Evaluation.

Responsibilities:

1. Operations Delivery Excellence

• Manage ongoing maintenance and continuous improvement initiatives to ensure maximum system availability, stability, security, and performance.

• Drive team compliance with I&O Service Delivery Reviews and processes, including surveying and reporting on ServiceNow KPIs and CMDB inventory.

2. Release Cycles Management

• Serve as the SPOC from I&O for TME Release Cycles, Upgrades, and Updates.

• Facilitate technical and cross-functional Incident, Problem, and Crisis Management, including Change and Request Management as needed.

3. Monitoring & Reporting

• Deliver end-to-end TME Monitoring and Reporting solutions across all technical areas and governance.

• Cover solution identification, design, development, automation, data capture, operational, and KPI reporting leveraging Azure Cloud and Power BI.

• Develop reports and automation scripts using Microsoft Power BI and related tools.

4. Cross-Areas Sustainability & Support

• Provide hands-on support within the TME Technical Integration Team, assisting accountable parties with tasks in TME Backend CRM, TME Connect Mobile, TME Connect BI, TME Informatica ETL Infrastructure, and other related TME solutions.

• Support integration and extensibility deployment needs across TME solutions.

5. Technical Integration & Collaboration

• Collaborate with IT functions (BTS, GDC, D&A DPOPS, IT I&O teams, outsourced operations, and consultancy services) to assess, design, and implement technical solutions.

• Ensure overall integration, fit-for-purpose IT Infrastructure and Operations, compliance with agreed procedures, and delivery of operational excellence.

Requirements:

• Bachelor’s degree in Computer Science, IT, or a related field

• 10+ years of experience in IT infrastructure, technical integration, or cloud governance

• Strong knowledge of Microsoft technologies, especially Azure Cloud and Power BI

• Experience managing Release Cycles, cloud sizing, cost control, and resource inventory

• Solid understanding of IT security standards, identity, and access management

• Strong report development, automation, and scripting skills

• Excellent collaboration and stakeholder management skills

• Strong problem-solving skills and ability to work in a dynamic environment

• Familiarity with ITIL/ITSM practices, including Incident, Change, and Outage Management

• Fluent in English

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.