D&IT PROCESS MANAGER

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Department: Office of the Chief Digital and Information Officer
Position: OCDIO D&IT Process Manager
Location: Madrid, Spain

                                                          D&IT Process Manager

Purpose:

The primary role is to be the expert in the D&IT process he/she owns, designs, and keeps improving in line with D&IT strategic goals and objectives. Manages the operations of his/her processes. Facilitates trainings and communications in alignment with the Change Management Team. Ensures that process documentation and policies of his/her processes are in place and up to date.

Responsibilities :

D&IT Process Management :

• Take responsibility for managing one or several D&IT processes to effectively approve or reject introducing changes and making improvements that will increase productivity, reduce costs, and keep processes simple

• Ensure that processes and practices are aligned across teams and providers to operate effectively and efficiently

• Engage with and influence stakeholders to ensure that processes are orchestrated and managed to meet agreed service levels, security requirements, and other quality standards

• Contribute to the development of policies, standards, and guidelines

• Promote simplification to ensure efficiencies

• Support other D&IT processes owned by peers

Communication Management :

• Liaise with Digital & IT Leads on current initiatives so that future processes and systems are aligned with management expectations and are well adopted to deliver expected benefits

• Align with the D&IT Change Management Team in all communications to promote new initiatives and inform about progress

• Prepare state-of-the-art presentations (PowerPoint), ensuring the content is meaningful, comprehensive and adds value

Documentation & Training Management :

• Ensure all documentation for his/her processes and peers is up to date

• Prepare and deliver trainings for all D&IT processes owned

Performance Management :

• Ensure accuracy and integrity of Technology Master Data in D&IT systems (ServiceNow, Power BI, etc.)

• Recommend and participate in process analysis; support monthly D&IT strategic and operational KPIs and any other D&IT dashboards, as well as related analysis for the D&IT Process Performance Manager

Requirements :

• University degree (D&IT, Data, Business, etc.)

• 10+ years of IT experience in designing and implementing IT processes/capabilities in a global, multicultural environment

• Project management experience

• Previous experience in a JTI BTS team is likely

• Excellent English (written and spoken)

• Excellent understanding and knowledge of D&IT process architecture and industry best practices

• Excellent communication and presentation skills

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.