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Title:  IT Services Manager

Job ID:  39525
Country:  Ukraine
City:  Kyiv
Professional area:  Information Technology
Contract type:  Fixed Term
Professional level:  Experienced



IT Services Manager

Temporary position until 1st of September 2021, reporting to IT MANAGER UKRAINE




The objective of this position is to be responsible for the overall management of Market IT operations within the Market of Ukraine, as assigned, ensuring that implemented business applications and infrastructure solutions are secure, reliable and scalable, meet business requirements, are aligned with established standards and best practices, fulfil JTI risk control and are delivered in a timely manner, meeting customer service requirements. The incumbent is accountable for ensuring properly prioritized and timely incident management, in accordance with the established operational support model and for managing entity-level disaster recovery planning and execution. Also the responsible executive ensures that qualified 3rd-party suppliers are selected as per JTI’s Operating Guidelines, policies and procedures and J-Sox controls.


What will you actually do?


•    Manage Business Relationship 

o    support the Market IT Lead in proactively engaging with relevant business stakeholders to gain solid understanding of JTI commercial processes, in order to effectively execute the IT engagement strategy
o    establish secure and reliable IT operations, ensuring that the implemented IT infrastructure and business applications adequately support business requirements, with the right level of protection, business continuity and overall risk management


•    Manage Service Delivery and Operational Support   

o    drive the search for potential service improvements for supporting the business by evaluating the existing best IT related practices (inside/outside JTI)
o    accountable for the timely delivery of required IT services to support business operations, and for clearly defining and communicating the operational support model 
o    provide the necessary oversight to ensure proper prioritization and timely resolution of reported incident; drive synergies with available IT services (such as the GSD)
o    ensure regular maintenance of IT infrastructure and applications 
o    regularly review IT service delivery performance vis-à-vis standards and best practices


•    Manage Business Transformation and Change Management 
o    work with the IT Business Solutions Manager and IT Technical teams to assess the overall impact of business transformation and IT change initiatives on the existing system landscape and to ensure system integrity and reliability


•    Manage Security, Business Continuity and Compliance 
In alignment with the Market IT Lead, and as required:
o    work with business stakeholders to establish business continuity objectives
o    responsible for developing and maintaining the entity-level IT disaster recovery plan (DRP) for the Market
o    comply with JTI Policies & Procedure processes in relation to IT business continuity plan and JSOX requirements
o    drive awareness and enforcement of information security standards and policies and procedures
o    manage application access control, as per JTI's identity management guidelines


•    Manage IT Governance
o    govern changes to implemented solutions, in accordance with JTI’s change management policy
o    ensure that proper system documentation is maintained and kept up-to-date
o    accountable for ensuring compliance with application lifecycle management, JTI policies and procedures, J-Sox controls
o    support the Market IT Lead in the completion of SPC/ASP/LE IT financial plans for the Market
o    support provision and understanding of timely financial reporting


•    Manage People/ Talents
o    support the Market IT Lead in driving talent management initiatives
o    responsible, where relevant, for managing 3rd-party support resources and ensuring that they adhere to relevant JTI policies and procedures


•    IT Administration & Supplier Management
o    establish strong working relationships with all internal IT Service providers (e.g. GSD, GSM, NCC etc.)
o    responsible for the overall management of the local data center, IT inventory, software licensing, hardware replacement/procurement, and workplace and collaboration tools
o    ensure timely execution of PR/PO/invoicing for IT assets and services as directed by the Market IT Lead
o    responsible for the evaluation and selection of qualified 3rd-party suppliers to support IT operations, in accordance with Operating Guidelines, JTI policies and procedures, and J-Sox controls


What are we looking for?


You as a professional have:
•    University Degree or equivalent qualifications in Computer studies 
•    3+ years’ experience in the IT discipline with 1+ of those years in IT Management of IT Services/Infrastructure and Customer support Teams (including people management where relevant) 
•    Good working knowledge of business and related processes in FMCG industry
•    Good working knowledge in all areas of IT operational support including but not limited to:
    - Windows OS
    - MS O365 suite of applications
    - Video Conferencing
    - MS collaboration applications e.g. Teams, SharePoint Online, OneDrive & Skype
    - Telecommunications (including mobile devices)
•    Good working knowledge of provisioning and configuration of:
    - Workstations, Mobile devices (iOS/Android)
    - Collaboration equipment (e.g. Video Conference/Skype/Teams rooms, Surface Hub)
•    Knowledge of IT service desk related software, e.g. ServiceNow or similar is a plus
•    IT procurement and supplier management
•    Technical documentation
•    IT performance management
•    Good financial and budgetary understanding


Also, you have:
•    Fluent written and oral English


You as a person have:

•    Leads by example; works effectively in a fast-paced environment and is able to diffuse conflict
•    Able to think clearly and act decisively in crisis situations; thinks and acts with a sense of urgency and clear understanding of priorities and strategic importance; highly organized
•    Creative, innovative, enterprising; thinks outside the box, challenges status quo
•    Able to work with ambiguity and “connect the dots”
•    Team-oriented, collaborative; able to network and establish good connections
•    Proactive, driven to learn and keep pace with business and technology trends
•    Able to network and establish good connections
•    Communicates effectively at all levels of the organization
•    Goal-oriented, high level of commitment
•    Strong customer mind-set, able to deliver high-quality support
•    People management (where relevant)


If you are interested, please click “Apply”.

We will make sure every candidate will receive a reply; however, not all candidates will be interviewed.

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