SALES OPERATIONS ASSOCIATE, HK & MACAU

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Department: Sales
Location: Hong Kong 
Reporting to: Trade Marketing Manager

Sales Operations Associate

The Sales Operations Associate supports distributor/Sales Agent effectiveness and ensures disciplined trade marketing execution across markets. The role coordinates operational alignment between internal teams and distributor/Sales Agent partners, provides guidance on program execution and documentation standards, and helps resolve day-to-day issues to drive consistent execution in trade channels. The position also manages end-to-end SAP administration for trade marketing activities, including budget setup and control, PR/PO processing, and payment/credit coordination in line with financial policies and governance requirements.

As the Sales Operations Associate, you will:

• Coordinate trade program execution requirements, timelines, and system readiness with Sales and Trade Marketing teams
• Support trade program deployment (for example rentals, POSM, visibility initiatives) by ensuring accurate setup and alignment with commercial plans
• Prepare operational trackers, reports, and summaries for business reviews and performance discussions
• Ensure clear communication and alignment between office teams and field teams on execution rules, documentation, and follow-ups
• Support onboarding and day-to-day operational alignment to ensure distributor/Sales Agent understanding of trade marketing processes and requirements
• Coach distributor/Sales Agent partners on execution standards, documentation requirements, payment processes, and compliance expectations
• Monitor execution accuracy, claim quality, and process adherence; highlight gaps and recommend improvements
• Act as the liaison between internal stakeholders and distributor/Sales Agent partners to address issues and improve collaboration
• Coordinate credit note and payment processes for trade marketing investments, ensuring alignment between approved spend and actual execution
• Validate invoices, claims, and supporting documents prior to submission for payment processing
• Work with Finance to resolve discrepancies, mismatches, and delayed settlements
• Maintain tracking of outstanding credits, payments, and reconciliations to reduce financial and operational risks
• Coordinate contract administration for trade marketing programs, including vendor onboarding, documentation, and renewal tracking
• Liaise with Procurement, Legal, and Finance to ensure compliance with governance standards and required approvals
• Support sourcing activities (for example quotation comparisons, supplier coordination, cost validation) for merchandising and trade investments
• Maintain organized records of contracts, quotations, approvals, and financial documents to support audits
• Manage SAP processes for trade marketing activities, including budget setup, spending control, and administration in line with financial controls
• Prepare, submit, and monitor Purchase Requisitions (PRs) and Purchase Orders (POs), ensuring accuracy and compliance with approval workflows
• Track budget utilization vs. plan across programs, channels, and vendors, and provide visibility on variances and risks
• Support month-end/period-end activities including accruals and reconciliation between SAP records and trade execution

Requirements:

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field
• Atleast 3-5 years experience in FMCG or comparable industry sales
• Fluent in English and Cantonese; proficiency in Mandarin is an advantage
• Experience with BI or reporting tools is a plus 
• Strong coordination and stakeholder management skills, including experience working with distributors or third-party sales partners
• Strong analytical and reporting skills (trackers, spend monitoring, variance analysis)

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.