LOGISTICS AND CUSTOMER SERVICES MANAGER

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Logistics and Customer Services Manager

What this position is about – Purpose

The Logistics and Customer Service Manager oversee supply chain operations and delivers top customer service. The role focuses on operational planning, team and 3PL management, continuous improvement, compliance with JTI standards, and cost optimization. Building strong stakeholder ties and managing effective teams helps drive business growth and customer satisfaction across all logistics and service areas.

What will you do - Responsibilities:

• Team Leadership & Resource Management: Lead outbound logistics and customer service teams, allocate resources efficiently, and ensure adherence to JTI policies. Promote team performance through coaching and uphold company standards.
• Logistics Strategy & Operational Excellence: Develop strategies and best practices to maximise operational and financial efficiency, address inefficiencies, and drive innovative solutions.
• End-to-End Supply Chain Management: Oversee outbound logistics and inventory, ensuring timely, cost-effective deliveries aligned with sales forecasts and quality standards.
• Customer/Consumer Service & Telesales Management: Manage the customer and telesales teams to streamline order processing, resolve issues efficiently, and maintain high satisfaction levels against industry benchmarks.
• Stakeholder & Service Provider Management: Maintain strong relationships with stakeholders and partners, negotiate contracts, enforce compliance, and oversee service provider performance.
• Performance Monitoring & Reporting: Track team and operational metrics, implement corrective actions as needed, and prepare regular reports for informed decision-making.
• Compliance, Risk & Continuous Improvement: Ensure compliance with JTI protocols, address challenges promptly, and recommend transport optimisations to improve efficiency and minimise costs.

Whom are we looking for – Requirements:

• Bachelor’s degree in business, supply chain or other relevant fields
• 3-5 years’ experience in business / supply chain in a Managerial position
• English, SAP, Microsoft Excel, Word

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.