Customer Service Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Please apply until 06.07.2025

Role: Permanent

Customer Service Specialist

What will you do - Responsibilities:

• Accurate execution of sales orders, in compliance with contracts, price lists and company’s sales strategy
• Issuing sales documents, ensuring correctness and  completeness of documentations by using available or creating new control reports (SAP, Excel)
• Issuing invoices which reconcile contracts, checking the correctness and completeness of the process, ensuring compliance with internal controls and contracts
• Analysis of product availability (SAP, Excel), preparing reports on sales portfolio
• Managing the sales platform, ensuring correct products availability in accordance with the company's strategy and concluded contracts, preparing control reports and analysis
• Handle customer complaints in compliance with procedures, monitoring and control the process, issuing documents
• Collaborate with internal and external customers
• Prepare reports (control, supporting, operational), analysis
• Initiate and participate in continuous improvement initiatives, testing and implementing new solutions
• Participate in onboarding of new customers and new delivery place (prepare tools and systems for the execution of sales in compliance with the contract)
• Ensure compliance with GDPR, health and safety standards, and internal policies

Who are we looking for - Requirements

• At least one year of experience in the field of Customer Service
• English language proficiency at B2 level – a mandatory requirement
• Very good command of Microsoft Excel – a mandatory requirement
• Familiarity with SAP (especially the O2C module) – highly desirable
• Ability to work effectively in a dynamic environment
• Flexibility and adaptability to handle rapidly changing tasks and priorities
• Excellent communication and teamwork skills

We Offer: 

• Employment based on an employment contract
• Work in a company with a stable market position
• Opportunity for professional development
• Rich benefits package - including subsidized meals, medical care, life insurance, subsidized English language learning, a gym on the factory premises, a sports card
• Transport on designated routes (Łódź, Zgierz, Aleksandrów Łódzki, Konstantynów Łódzki, Poddębice, Niemysłów, Ozorków, Łęczyca, Sieradz, Zduńska Wola, Turek, Uniejów, Kutno)

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

Procedure on internal breaches reporting and follow–up procedure for JTI Polska regulating the rules for whistleblowers reporting is available at https://do.jti.pl/sygnalisci.pdf.