Website & UX Capability Manager (m/f/d)
GENEVA, CH, 1202
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
Website & UX Capability Manager (m/f/d)
About the position:
Main areas of responsibility:
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Collaborate on journey-led website design and optimisation
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Prioritise frontend capability enhancements and feature requests based on strategic business guidelines and market needs
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Ensure alignment with relevant technology teams throughout the development lifecycle
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Validate feature quality, usability and business readiness before deployment
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Monitor roadmap delivery and the implementation of agreed frontend initiatives
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Own frontend performance indicators across markets
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Monitor and improve website speed, user experience and engagementIdentify performance gaps and lead optimisation initiatives
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Support markets in adopting Builder.io and other frontend capabilities
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Develop implementation guidance, governance frameworks and training materials
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Deliver training where required
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Oversee website operational standards and Design System governance
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Support the execution of frontend initiatives and major digital campaigns
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Coordinate the investigation and resolution of website, content and capability issues
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Monitor recurring issues and drive long-term corrective actions
Requirements:
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University degree or equivalent
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At least five years of experience in Digital Marketing or Information Technology Management
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Hands-on experience in a market digital role or in Digital and Information Technology
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Fluency in English
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Knowledge of frontend platforms, Builder.io, component libraries, Design Systems and headless architecture
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Experience with Core Web Vitals, Lighthouse, Google Analytics and frontend performance management
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Understanding of user experience principles, accessibility standards and journey optimisation
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Experience with Figma
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Fundamental knowledge of Hypertext Markup Language, Cascading Style Sheets and JavaScript
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Understanding of application programming interfaces and webhooks
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Ability to collaborate effectively across markets, user experience teams, technology teams and external partners
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Strong ownership, consumer focus and commitment to continuous improvement
- Ownership of a website capability roadmap supporting multiple markets
- Opportunities to contribute to scalable, user-friendly and high-performing consumer experiences
- Cross-functional collaboration with markets, User Experience (UX) specialists, digital marketing functions and technology teams
- Opportunities to build market capabilities through governance, documentation and training
- A role focused on website performance, accessibility, operational excellence and continuous improvement
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
