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Please apply till 9th of September

Role: Permanent

Fundamental Experience Science Manager

Build the scientific foundations for better product and consumer experiences.

About Proposition Science and the Experience Lab

As JTI accelerates its Reduced Risk Products (RRP) ambition, we are building a new science capability at the intersection of product, experience and human understanding: Proposition Science. This is your chance to be part of transforming an industry from the inside - placing science at the core of how new products, propositions and experiences are shaped, tested and implemented, and supporting adult consumers in the transition to less harmful choices.

The Experience Lab is one of the operating capabilities of Proposition Science, and its ambition reaches beyond our company: we want to help pioneer Experience Science as a discipline. We study the scientific and mechanistic basis of attention, perception, emotion, memory, choice and behaviour, and we turn that understanding into practical guidance for reduced risk propositions, consumer journeys, communications and innovation.

Why does this role exist?

Most scientists inherit an evidence base. Here, you will build one. As Fundamental Experience Science Manager, you will own the scientific foundations on which the Experience Lab - and the wider Proposition Science function - will stand: deciding which questions matter, establishing what the evidence really says, defining what still needs to be measured, and determining how to measure it.

You will turn scattered literature, expert knowledge, exploratory research and internal learning into explicit conclusions, testable hypotheses, validated measurement approaches and reusable standards. Where evidence is weak, conflicting or not applicable to our context, you will say so - and define the study that closes the gap. You will work across the scientific disciplines relevant to each question rather than promoting a fixed discipline by default, and your work becomes the base that every future project builds on.

You will do this as an expert individual contributor in a small, newly formed team, working through influence and executing much of the research with the external experts, research partners and academic collaborators you brief, steer and quality-control.

What will you actually do?

• Scientific question framing and prioritisation. Working with the Experience Science Director, Applied Experience Science colleagues and cross-functional partners, define and prioritise the scientific questions most critical to product, brand, innovation, marketing and consumer journey development.
• Evidence synthesis and scientific judgement. Review and integrate scientific literature, expert knowledge, internal learning and external evidence to establish what is known, what remains uncertain and what applies to our context.
• Study design and measurement development. Design, commission and oversee studies - largely executed with external experts, research partners and academic collaborators - and build measurement protocols that specify constructs, instruments, study conditions, quality thresholds and interpretation rules, making use of novel methods where they genuinely strengthen scientific efficiency, evidence and understanding.
• Reusable scientific assets. Build and maintain evidence maps, conceptual models, validated measures, study standards and decision criteria that compound across projects, teams and markets.
• Scientific guidance and the future agenda. Guide applied experience science projects on mechanism selection, measurement and interpretation, and convert recurring questions and evidence gaps into a prioritised Experience Science research agenda.

Who are you?

You are a scientific systems builder - intellectually rigorous, but never academic for its own sake. You have built or strengthened an evidence base, not only contributed individual studies to one. You hold strong convictions, weakly held: you can form a clear position from evidence and change it when better evidence or reasoning emerges. You are comfortable across disciplines, credible with experts, and able to organise knowledge into models, measures and standards that non-specialists can use. You make uncertainty explicit without making the recommendation useless.

Above all, you combine scientific depth with pragmatism and follow-through. This is not science for its own sake: from the first framing of a research question, you keep an eye on its potential application and the outcomes it could improve.

What skills are we looking for?

• 7+ years of experience in scientific research, applied research, evidence synthesis, measurement development or experimental design related to human behaviour or experience.
• A BSc in a relevant field such as psychology, behavioural science, cognitive science, neuroscience, sensory or perceptual science, human factors, consumer science or decision science - or another STEM discipline with significant relevant research experience. An advanced degree involving empirical research, literature synthesis, measurement development or evidence evaluation is preferred.
• A track record of converting scientific literature and expert input into clear conclusions, hypotheses, study designs and practical implications.
• Experience designing, commissioning, managing or interpreting studies - including rejecting or redesigning weak measures or study approaches when required.
• Experience managing external experts or research partners, and communicating scientific judgement to R&D, innovation, insights, marketing or commercial stakeholders, ideally in a regulated environment.

What do we offer?

This is a rare opportunity to build the scientific backbone of a new capability inside a global organisation - and to be part of changing an industry from the inside, toward reduced-risk products and less harmful choices for adult consumers. You will help define how Experience Science becomes credible, cumulative and useful at scale, pioneering a discipline that does not yet fully exist anywhere, and shaping the foundations that allow future products, experiences and consumer-facing solutions to be designed from stronger first principles rather than isolated assumptions.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.