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Title:  IT Solutions Manager

Job ID:  21401
Country:  Malaysia
City:  Damansara Heights
Professional area:  Information Technology
Contract type:  Fixed Term
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries and we employ over 40,000 people across the globe.

We have been present here since 1970 and we market world-renowned brands such as Mevius, Winston and LD in Malaysia. Our headquarters is located at Damansara Heights, Kuala Lumpur and every day, we work with thousands of our business partners nationwide to sell our products as we aim to continue to grow to become the most responsible and successful tobacco company in Malaysia.
We were recently awarded Top Employer Malaysia certifications from the Top Employers Institute, ranked #1 in Asia Pacific & Malaysia. This is a testament to our outstanding talent strategy, energizing culture and commitment to learning and development.

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  • Business Engagement - work closely with business subject matter experts to ensure clear understanding of commercial processes - Identify & formulate right solution strategy for the market and support IT Lead to in mapping relevant IT technologies to support business plan execution. 
  • Business Transformation / Change Management - serve as primary change owner for change requests - Ensure that change requests are backed by a solid business case, in accordance to the budget allocated, proper review by subject matter experts, taking into account integration, scalability and risk management requirements as well as to drive the required business and technology impact assessment.
  • Business Analysis - act as subject matter expert to conduct detailed business requirements analysis (i.e. strategic objectives, budget, timeline, fit-gap analysis) and documentation of business transformation and change initiatives. Work with solution development team to translate business requirements into functional and technical specifications to confirmed sign-off on the project scope
  • Solution Design and Delivery - conduct the solution evaluation and selection to support business transformation and change initiatives through working closely with the subject matter expert on the solution design and applied throughout the implementation cycle. Liaise with the IT Operations team on operational support and manage knowledge transfer to lead the preparation of required solution documentation.
  • Project Management - serve as IT Project Manager to direct manage the end-to-end solution implementation projects and deliverables, in accordance to JTI's standard and ensure issues/risks are resolved/mitigated in a timely manner.
  • IT Governance - manage all IT solutions implementation in accordance to JTI's corporate IT standards. Work closely with business stakeholders to evaluate the feasibility of leveraging existing solutions to optimize the benefits
  • Supplier Management - direct manage and assist in the evaluation and selection of qualified 3rd-party IT suppliers, to support solution design and delivery adherence to JTI's quality standards.
  • Financial Management - responsible to prepare, evaluate IT cost impact and track the utilization to ensure is within the approved budget.





  • 3 - 5 years experience in IT discipline, preferable in FMCG industry
  • Good knowledge in new technology trends i.e. mobile applications development Cloud SAAS solutions, new generation Business Inteligence solutions (Tableau, Qlik, MS Power BI, Tibco, Spotfore, etc.)
  • Knowledge in solutions design and architecture (business applications and IT infrastructure)
  • Experience handling medium to large scale projects
  • Excellent interpersonal & communication skills
  • Self-starter and ability to work in fast-paced environment



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