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Title:  IT Business Solutions Manager

Job ID:  30087
Country:  Malaysia
City:  Damansara Heights
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries and we employ over 45,000 people across the globe.

We have been present here since 1970 and we market world-renowned brands such as Mevius, Winston and LD in Malaysia. Our headquarters is located at Damansara Heights, Kuala Lumpur and every day, we work with thousands of our business partners nationwide to sell our products as we aim to continue to grow to become the most responsible and successful tobacco company in Malaysia.

We were recently awarded Top Employer Malaysia certifications from the Top Employers Institute, ranked #1 in Asia Pacific & Malaysia. This is a testament to our outstanding talent strategy, energizing culture and commitment to learning and development.

For more information, please visit www.jti.com/Malaysia





  • Work closely with business subject matter experts to ensure clear understanding of commercial processes - Apply, identify opportunities, assist in fomulating the right solution strategy for the Market/Factory and support the IT Solutions Lead in mapping relevant technologies and IT services to support business plan execution. Ensure timely communication to all relevant parties.
  • Serve as primary change owner for change requests related to business transformation and change initiatives - Ensure that change requests are backed by a solid business case, as per Market/Factory ASP; and relevant IT subject matter experts conduct timely and proper review, taking into account integration, scalability and risk management requirements as well as to drive the required business and technology impact assessment.
  • Serve as subject matter expert responsible for conducting the detailed business requirements analysis (i.e. strategic objectives, budget, timeline, fit-gap analysis) and documentation of business transformation and change initiatives. Work with the solution development team to translate business requirements into functional and technical specifications. Secure required sign-off on the business requirements and specifications documentation and confirm project scope.
  • Conduct the solution evaluation and selection to support business transformation and change initiatives, under the guidance of the IT Solutions Lead. Work closely with relevant subject matter experts to design and deliver the selected solution and applied throughout the implementation cycle. Liaise with the IT Operations team to formulate the operational support model and manage the requisite knowledge transfer and lead the preparation of required solution documentation.
  • Serve as IT Project Manager responsible for directly managing end-to-end solution implementation projects and deliverables, in accordance with JTI's Project Management Framework (PMF). Ensure that project issues and risks are resolved/mitigated in a timely manner, accountable for ensuring proper assessment of project Go-Live readiness as well as manage the local roll-out of global solutions.
  • Work closely with business stakeholders to help gain visibility of business initiatives requiring technology implementation according to Corporate IT standards, policies and procedures, and applicable J-Sox and IT risk controls (from solution evaluation and selection, through to design and delivery).
  • Direct manage and assist in the evaluation and selection of qualified 3rd-party IT suppliers, to support solution design and delivery adherence to JTI's quality standards.
  • Responsible for evaluating the IT cost impact of solution(s) to be implemented on Market/Factory budget commitment through prepare, monitoring and track utilization of approved budget.
  • Ensure smooth business application solution(s) moving from project to operation mode, continue to assist with enhancements and continuous improvement.





  • 5 - 8 years experience in IT discipline, preferable in FMCG industry.
  • Knowledge in new technology trends i.e. mobile applications development Cloud SAAS solutions, new generation Business Inteligence solutions (Tableau, Qlik, MS Power BI, Tibco, Spotfore, etc.)
  • Knowledge in solutions design and architecture (business applications and IT infrastructure), including but not limited to interface design, capacity planning, scalability
  • Good knowledge in Business technology solutions (e.g., ERP, CRM, Business Intelligence, mobile solutions, etc.) and IT infrastructure solutions
  • Experience handling medium to large scale projects.




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