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Title:  Contract IT Associate (1 year)

Job ID:  23301
Country:  Malaysia
City:  Damansara Heights
Professional area:  Information Technology
Contract type:  Fixed Term
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries and we employ over 45,000 people across the globe.

We have been present here since 1970 and we market world-renowned brands such as Mevius, Winston and LD in Malaysia. Our headquarters is located at Damansara Heights, Kuala Lumpur and every day, we work with thousands of our business partners nationwide to sell our products as we aim to continue to grow to become the most responsible and successful tobacco company in Malaysia.

We were recently awarded Top Employer Malaysia certifications from the Top Employers Institute, ranked #1 in Asia Pacific & Malaysia. This is a testament to our outstanding talent strategy, energizing culture and commitment to learning and development.

 

For more information, please visit www.jti.com/Malaysia

 

 

RESPONSIBILITIES

 

  • ​​​​Incident management, investigate issues encounter at IT Portal, provide resolution and reports the results to the market users. Interact with colleagues from 1st and 3rd level of support during incident and problem resolution.
  • To help manage and participate in Data operations support through tracking new requests and process them through service catalog items and other daily data operations task.
  • Support release preparation through assistance with functional design preparation based on submitted change requests and testing release test item testing during UAT releases.
  • Assist the team to prepare reports with regards to incident, problem and change management, plus other additional parameters which help to track market statuses for better control and administration.

 

REQUIREMENTS

  • Any university or related principals in IT.
  • Experienced in any CRM (Siebel sales, SQL Language), business knowledge in FMCG industry and worked in a call center supporting sales application is an added advantage.
  • Fluent in English language (written & spoken)


Job Segment: Database, SQL, ERP, Siebel, CRM, Technology

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