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Title:  CRM/BI Manager (m/f/d)

Job ID:  74243
Country:  Switzerland
City:  Dagmersellen
Professional area:  Sales
Contract type:  Permanent
Professional level:  Experienced

Dagmersellen, LU, CH, 6252


Japan Tobacco International (JTI) is a leading global tobacco company with more than 40,000 employees in over 130 countries worldwide. The top brands in our portfolio are Winston, Camel and Natural American Spirit. With Nordic Spirit we have also been able to establish a successful brand in the Swiss market outside the conventional tobacco business.



For our Swiss Entity in Dagmersellen, we are looking for a motivated, team-oriented and proactive individual for the permanent position as


CRM/BI Manager (m/f/d) 


The goal of this role is to act as a business partner to internal clients in translating commercial and trade marketing needs into solutions and also represent Swiss Market interests within the JTI CRM and BI Global ecosystem. Identify and implement business processes improvements by managing the TME program locally.


Your responsibilities:


  • Responsible for the maintenance and development of the CRM/BI solutions.
  • Assurance of the data quality in CRM/BI; by continuously validating and loading key data into the system
  • Manage a team of 2 to 5 contractors to develop and improve the Sales Data Warehouse and ETL process to provide a robust and accurate sales data reporting tool to the market and overall organization
  • Support different departments with KPI- Business-Reports, Dashboards and Ad-Hoc Analysis


Your Qualifications and Experience:


  • Bachelor/Master Degree in Business Administration or Business Informatics with minimum 3 years professional experience in an international company
  • Proactively solves problems, explores opportunities, and offers alternative solutions.
  • Encourages and builds two-way communication
  • Fluent in English; German would be an advantage
  • Thorough knowledge in Business Intelligence (Power BI) and profound IT Skills (CRM, Data-Management, etc.)


What we offer:


  • 40-hour week, at least 5 weeks of vacation, flexible working hours
  • In-house canteen (discounted meals) and free soft drink and coffee
  • Free parking lots
  • Monthly health insurance allowances for employees and their family members
  • Insurance contributions (NBU and KTG) are covered fully by JTI
  • JTI pays up to 75% of the pension fund contributions
  • 500 CHF Reka Checks (paid out in January each year)
  • Maternity and paternity leave (20 weeks) without reduction in salary
  • Attractive employee benefits
  • Fitness room and various sports and well-being courses





Job Segment: Marketing Manager, CRM, Data Warehouse, Outside Sales, Bilingual, Marketing, Technology, Sales

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