IKA Operations & Strategic Projects Manager GTR

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Please apply by 17 March 2026 

IKA Operational and Strategic Projects Manager - Global Travel Retail

Purpose:  

The International Key Account Operational Manager delivers both strategic and operational impact across Global Travel Retail. The role leads cross‑functional strategic projects that go beyond individual Key Accounts, addressing broader GTR-wide priorities and supporting senior stakeholders with insights, frameworks, and decision‑making tools. At the same time, the role provides hands‑on operational support across multiple Key Accounts, ensuring seamless execution of commercial initiatives, alignment across regions and functions, and strong contribution to the long‑term GTR strategy.

Position:

• Lead large cross‑functional strategic projects that span multiple Key Accounts and broader GTR priorities, delivering insights, frameworks, and decision‑making tools for senior stakeholders
• Drive strategic analysis and commercial deep‑dives (margin management, optimization levers, category strategy, value propositions, and commercial model improvements) to inform long‑term GTR and KA direction
• Provide operational support across several Key Accounts, ensuring effective coordination with IKAMs and regional teams and enabling consistent, high‑quality execution of commercial initiatives across markets
• Facilitate cross‑functional collaboration (Finance, Marketing, Insights, Regions, Sales) and translate strategic outputs into actionable guidance for markets and KA teams

Requirements:

• University degree or equivalent (preferable)
• Fluent English
• 3–5 years of experience in commercial, strategic, or key account–related roles within FMCG, Travel Retail, or similarly complex multi-market environments
• Proven track record of leading cross-functional strategic projects and delivering commercial analysis, margin optimization, and business case development
• Demonstrated ability to work independently, proactively identifying, shaping, and driving strategic and operational initiatives aligned with broader GTR objectives
• Experience operating in matrix or cross-functional environments (e.g., OFC-type roles), delivering results through influence rather than direct authority
• Excellent project leadership, analytical, and stakeholder management skills, with confidence engaging senior management and regional teams
• Confidence and communication skills to present, influence, and align senior management and regional stakeholders
• Confidence and communication skills to present, influence, and align senior management and regional stakeholders

What to expect:     

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.