D&IT Business Solutions Analyst

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Learn more: jti.com

Role: Permanent

Location: Danville

Reporting to: Regional Supply Chain IT Manager

Contact: Alfredo Laferte, Talent Attraction Expert

D&IT Business Solutions Analyst

Purpose of the Role

The incumbent serves as primary liaison for the business community. He/She is responsible for conducting the initial assessment of technology requirements of respective business functions. He/She works with business power users to ensure that IT change requests to support Factory's growth and transformation objectives are in line with strategic priorities and JTI's IT change management process. Provides the necessary support to successfully complete the business requirements analysis and solution evaluation and selection, while complying with JTI IT and Corporate governence standards.

Main Areas of Responsibility

Business Relationship Management

• Develop a strong relationship and work closely with the business community, leveraging commercial knowledge to drive the assessment of specific technology requirements to enable respective business functions to achieve ASP targets.
• Communicate findings to the IT Business Solutions Manager to ensure alignment with established business priorities, and to aid in: (1) formulating the right solution strategy for the Factory and (2) managing the demand for IT solutions and services.

Business Transformation

• Proactively looks for potential business improvements and supports designated business power users to formally raise requisite IT change requests to support these business transformation initiatives, ensuring compliance with JTI's IT change management process.
• Responsible for analyzing and implementing subsequent change requests for solution enhancements, as per JTI's IT change management process.
• Supports the Business Solutions Manager coordinating Corporate project teams for respective implementation/modification of the corporate IT systems (SAP, MOM, etc.). Actively contributes to the  implementation of Factory solutions covering the functionality required by business functions but not existing in the corporate IT systems portfolio. Coordinating programming interfaces between these solutions and corporate IT systems being part of the responsibility. 

Business Analysis

• Through proactive business involvement, drive the completion of the detailed functional and technical analysis of business transformation and change initiatives.
• Responsible for completing the required documentation, ensuring adherence to JTI quality standards.
• Collect business requirements and convert into technical requirements. Coordinate the sign-off process and assist with effort estimation. Support the preparation of test scenarios and test cases.

Solution Design, Delivery & Project Management

• Provide coordination support during the solution evaluation and selection process.
• Successfully complete assigned tasks during solution design and delivery, in accordance with established JTI quality standards and best practices.
• Assist in formulating the operational support model and in delivering the requisite knowledge transfer and solution documentation.
• Assist in the planning and execution of solution implementation projects, in line with JTI's Project Management Framework.
• Coordinate onsite project activities and ensure that business operations are not adversely affected during project execution.
• Provide project administration support, including but not limited to budget tracking, project documentation, task scheduling, and project logistics.
• Assist IT Project Managers in assessing project go-live readiness
• Support the local roll-out of global solutions.

Security Business Continuity, Compliance & Governance

• Through partnership with the IT user community, stay up-to-date on business initiatives requiring technology implementation, making sure that IT is involved from the initial stage.
• Monitor compliance of IT solution implementation projects vis-a-vis IT standards, policies and procedures, and applicable J-Sox and IT risk controls.
• Supports the development, implementation and execution of the IT Services part of IT Service Continuity Plan
• Contributes to the management of respective regular activities including review, testing and back-up resource planning
• Assist in evaluating the feasibility of leveraging existing solutions to optimize expected benefits and total cost of ownership.
• Provide the necessary support to evaluate the IT cost impact of solution(s) to be implemented, including comparative cost-benefit analysis.
• Provide project budgeting support, ensuring compliance with JTI operating guidelines, policies and procedures.
• Assists Business Solutions Manager in planning and execution of the IT AP/SP budgets (for Business Application's systems/services) and any adjustments through budget process.

Knowledge, Skills, Experience Required

• University Degree in Computer or Technical Science or strong IT background.
• 2+ years’ experience in the IT discipline.
• Preferred background of employment experience multinational companies.
• Good working knowledge of business and related processes in FMCG industry.
• Fluent oral and written English.
• Business requirements analysis.
• Exposure to solutions design and architecture (business applications and IT infrastructure) including, but not limited to, interface design, capacity planning and scalability.
• Project implementation and administration support.
• Exposure to supplier management.

At JTI we care for our people's well-being. In addition to the salary, you can enjoy the following benefits: 

• Annual Performance-based Bonus
• Employee Stock Purchase Plan
• Personal Development Programs
• Medical, Dental & Vision Plan for employees & family members
• Life insurance
• Matching 401(K)
• Paid Time Off (PTO)
• Paid Family Leave (20 weeks)
• Education/Tuition Assistance
• Volunteering Activities
• Employee Assistance Program (counselling, for employees & family members)

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.