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Title:  Retail Operations Lead

Job ID:  22029
Country:  USA
City:  Columbus
Professional area:  Sales
Contract type:  Permanent
Professional level:  Experienced

JTI (Japan Tobacco International) is a leading global tobacco company distributing our products in 130 countries worldwide. One of the fastest growing international industry players we own some of the world’s best known brands, including Winston, the number two global cigarette brand, and Camel, outside of the US.


Within the US, JTI has grown to into a total tobacco company with three businesses: JTI USA, marketing and selling key cigarette brands Wave, Wings, Export ‘A’ and the global brand LD; PrimeTime International Distributing, Inc. (PTID), an industry leader in filtered cigars and pipe tobacco; and Logic Technology Development (Logic), a category leader in vapor products.


We are a member of the Japan Tobacco Group of Companies. For more information visit

Position Purpose

JTI USA is presently seeking a Retail Operations Lead to join our team. The role is responsible for executing the outsourcing strategy of JTI USA. The role will focus on the training and development of external entities, delivering actionable materials, and the implementation of JTI USA's retail plan in key accounts. The position requires a minimum of 70% travel to ensure optimal ROI with high-level execution at retail.


This position has the flexibility of working remote anywhere in the U.S., requires a minimum of 70% travel across the U.S. and will require checking in to our Teaneck, NJ office when necessary.



  • Training and development:

Ensure proper execution of retail activities performed by external suppliers through the implementation of a training program during field visits. Monitor supplier performance through follow up visits and reporting tools.

  • Process management:

Maintain established business processes for the effective delivery of related information to all necessary parties. Develop relationships with internal and external stakeholders to build the efficiency of their role.

  • Cross-functional collaboration:

Work closely with the Key Account Team, Trade Marketing and other functional areas to gather insight, create actionable materials, and convey desired outputs.

  • Retail management:

Create a process for organizing, tracking, and executing essential retail activities to foster JTI USA business in targeted outlets. Perform retail account duties as needed.


Functional Skills

Adept at training and motivating others. Effective use of strategic thinking and persuasive communication. Ability to develop and present compelling business rationale. Detail orientation and solid organizational skills. Microsoft Office suite skills required


Qualifications & Experience


  • BA/BS Degree required
  • 5+ years tobacco (preferred) or FMCG experience in a sales related role that includes interaction with field sales and trade customers. 3rd party vendor management and key account experience is a plus.
  • Fluent in English



Enjoy a competitive salary commensurate with the experience and responsibility requirements.
Excellent employee environment with a competitive benefits package including:

  • Bonus 
  • Company Vehicle
  • Annual Merit Increase 
  • Healthcare 
  • Dental 
  • Paid Time Off 
  • 401k Plan + Company Contributions 
  • Life Insurance 
  • Disability
  • Tuition Assistance

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Operations Manager, Retail Sales, Outside Sales, Operations, Retail, Sales

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