Title:  E-commerce Manager

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

E-commerce Manager

What this position is about – Purpose

As E-commerce Manager, you will be responsible for leading JTI’s E-commerce website to be best in class in the market ahead of the competition. You will manage the development, execution, and continuous improvements of e-com operations end-to-end. You will work closely with external agencies, brand teams, HQ, marketplace vendors, and the market digital team to ensure consumer touch points and digital ecosystem work together to drive revenue for JTI brands.

What will you do – Responsibilities:

• Drive continuous e-commerce growth, maximizing revenue and competitive advantage while aligning with Change Management systems
• Manage website stock, collaborating with commercial planning for optimal levels and accurate forecasting
• Contribute to JTI strategy via SPC, AP, and A&SP processes, translating market strategy into e-commerce programs and campaigns aligned with global guidelines
• Develop seasonal campaigns and digital marketing plans, ensuring a seamless online and offline consumer journey
• Stay updated on industry innovations beyond tobacco and align with internal and external e-commerce stakeholders
• Oversee external suppliers and agencies to ensure smooth website operations, budget adherence, and compliance with contracts and data policies
• Synchronize e-commerce strategies with the Marketing team, ensuring cohesive execution
• Monitor and report on KPIs, continuously refining strategies, campaigns, and product offerings
• Manage budgets per JSOX guidelines, ensuring correct phasing and spend allocation
• Maintain and ensure compliance of customer data while sharing performance reports with the market and Region HQ

Whom are we looking for – Requirements:

• Bachelor’s Degree in Marketing, Digital, or an equivalent professional experience in digital trade engagement. At least 5 years experience in Marketing
• At least 2 years of relevant experience in e-commerce operations, including new functionality planning and testing, UX/UI, web content, digital marketing, and e-commerce campaigns
•  A strong interest in e-commerce, digital marketing, and general web-related fields
• Strong project management experience is essential with a high level of commercial awareness and business understanding
• Ability to work effectively under pressure, prioritize, and handle multiple tasks, while maintaining attention to detail
• Proven experience working collaboratively and cross-functionally
• Flexible and able to work successfully in a close team environment
• Excellent working knowledge of Microsoft (PowerPoint, Excel) and Power BI, SimilarWeb, and JIRA preferred
• Well-developed interpersonal and communication skills at all levels
• Ability to demonstrate initiative and a ‘can-do’ attitude

What are the next steps in the Recruitment process:
 
Thank you very much for your interest in the role. You are welcome to apply.
 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.