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Title:  Customer Service Associate

Job ID:  31403
Country:  Egypt
City:  Cairo
Professional area:  Supply Chain
Contract type:  Temporary
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries. We’re the global owner of world-renowned brands such as Winston, the number two cigarette brand in the world, and Camel (outside the US). Our global brands also include Mevius, LD and Natural American Spirit, and we manufacture the internationally recognized Logic e-cigarette brand and Ploom Tech, a major brand in the heated tobacco category.

Headquartered in Geneva, Switzerland, we employ over 45’000 people across the globe. We were recently awarded Global Top Employer for the fifth consecutive year with regional Top Employer Certification in Europe, Asia-Pacific, North America, Africa and the Middle East. This is recognition of our outstanding talent strategy, energizing culture and commitment to learning and development.

We are a member of the Japan Tobacco Group of Companies. For more information visit www.jti.com.

Position Purpose: Ensuring continuous and smooth supply of quality finished goods to distributors at the best cost - The position plays a central role acting as a link between the factory and Market Managers / distributors, involving both internal and external partners, with particular emphasis directed to the coordination of the following:

Objectives: Maintain, in liaison with distributors, factory and Market managers a product supply pipeline to all markets focusing on achieving the right balance between product freshness and sufficient in market stock

Main Responsibilities:

  • Timely and accurate processing of orders to factory, maintaining systematic follow-up in relation to the conformity of their execution.
  • Monitor actual production and stocks in transit - Ensure timely issuance of shipping documents to distributors and keep distributor informed of any change affecting order / shipment.
  • Timely reporting on daily orders update report
  • Monitoring & communicating with distributors, Market and other stakeholders any aging credit limit value & days to ensure timely receipt of payments
  • Timely submission of quality complaints
  • Ensure that all activities undertaken by Customer Service department fully comply with company policies and procedures.

Qualifications & Experience:

  • Broad experience in export supply chain management 5 years in large FMCG multinational company
  • Adequate experience in data analysis / reporting

Skills and Competencies:

  • University degree in Business Administration, Supply chain or Finance
  • Ability to work under pressure in a volatile environment
  • English & Arabic fluent
  • Excellent work ethics especially adherence to deadlines
  • Experience with working with an ERP (e.g. SAP, Oracle, Microsoft Dynamics)
  • Proficient with Excel - Ability to acquire quickly new software and basics in MS Access and / or other BI tools a plus


Job Segment: ERP, Database, Oracle, Supply, Customer Service, Technology, Operations

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