Title:  e-Commerce Operations Manager

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Please apply by April 6th

e-Commerce Operations Manager 

What this position is about – Purpose: 

In this role, you will be responsible for developing, executing, and continuously improving Ploom's e-Commerce end-to-end operations to achieve best-in-class performance. You will focus on driving consumer-centric initiatives, optimizing online sales, and delivering a seamless shopping experience. 

What will you do – Responsibilities: 

• Manage end-to-end e-Commerce operations and oversees the overall functionality, user experience (UX), and performance while ensuring a seamless and user-friendly shopping experience. This includes optimizing product information, streamlining checkout processes, ensuring efficient order fulfilment;  

• Identify areas for improvement and boost conversion rates and lead UX/UI enhancement development & implementation, incl. bug fixing process; 

• Analyze performance data, track key metrics (traffic, conversion rates, sales, customer behavior), and propose corrective actions to optimize strategies and enhance ROI & profitability; 

• Oversee budget allocation, control expenditures, and optimize investments to maximize efficiency and impact; 

• Continuously monitor market trends, competitor activity, and emerging digital opportunities to refine strategies and maintain a competitive edge. 

Who are we looking for – Requirements: 
 

Education: University degree; 

Work experience: 3-5 years of experience in e-Commerce management within the FMCG industry; 

Language: Romanian and English proficiency; 

Other skills and knowledge: 

• Strong understanding of e-Commerce platforms, website optimization, and content management systems, with experience in managing digital marketing and e-Commerce programs, including omnichannel strategies; 

• Experience in growing online sales and optimizing e-Commerce websites on platforms like Shopify or Magento (desirable), and familiarity with Through-the-Line (TTL) marketing (both ATL & BTL) is a plus;

• Proven project management skills, including the ability to prioritize tasks and manage multiple campaigns, deadlines, collaborating cross-functionally; 

• Strong analytical skills to interpret complex data and provide actionable insights, along with problem-solving abilities to optimize campaigns; 

• Experience in budget management, including monitoring and controlling spending; 

• Ability to adapt to changing environments and work under pressure, with a proactive, team-oriented approach; 

• Experience with marketing analytics tools (e.g., Google Analytics) and data visualization tools to analyze website traffic, customer behavior, and campaign performance;  understanding of website optimization techniques (SEO, conversion rate optimization), and content management systems (CMS) would be a plus. 

What to expect: 
 

Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a family leave policy. For more details on local policies, speak with the Talent Advisor. 

What are the next steps:  

• Interview with GBS Talent Advisor;   

• Online SHL Assessment;

• Online interview;

• Assessment center. 

All applications will be reviewed. Be aware that you will receive the call from Poland (+48 prefix) as our Global Business Services is based in Warsaw. 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.