Digital Expert Manager

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Learn more: jti.com

Digital Expert Manager

What this position is about – Purpose: 

Digital Expert Manager will be responsible for translating business requirement and roadmap strategy to development tasks, supporting the Product Owner in the backlog prioritization and planning. Guarantying requirements are properly specified, ensuring features meet the acceptance criteria and comply with the definition of done and cascading priority changes down to the delivery team.

The person acts as liaison between Business functions and IT delivery teams, becoming and coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and budget agreed plans. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.

What will you do – Responsibilities: 

Business Relationship Management:

• Provide functional expertise on Digital Consumers processes and solutions, ensuring final users adoption
• Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application
• Be a Partner & Consultant (“Understand the Business & Processes”)
• Translate Business needs into simple Solutions (“Make things happen”)

Change Management:

• • In regards of new projects/major enhancements, you will analyze the requests coming from demand funnel. For that: you will analyze the feasibility of this business request in the context of the standard application solution and the impact of this requirement on the GRM (global versus local)
  • Coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical teams

Project Management:

• • Design of business processes
  • Take part to the definition of product roadmap and related initiatives
  • Manage and prioritize the product backlog
  • Perform E2E demo of the different initiative to ensure a proper validation
  • Configuration and configuration coordination from external parties, unit testing
  • Maintain appropriate documentation
  • Definition and roll out of standards and templates
  • Potentially participate in training business community (key users)
  • Ensure transfer of knowledge/expertise from external consultants

Who are we looking for – Requirements: 

Education: Bachelor's degree in Computer Science, Information Systems or equivalent

Work experience: working experience on the following new technology trends:

• • Cloud SAAS solutions: Hands-on experience with cloud-based platforms and SaaS architectures
  • E-commerce platforms: Wordpress, Adobe Experience Manager, Magento and Google Analytics for content management, digital marketing and performance tracking
  • Customer Data Platforms: Skilled in leveraging platforms like Treasure Data to unify and activate customer data
  • Technical Architecture & Integrations: 
    • Solid understanding of system integration pronciples, including RESTful APIs, payload structures (JSON/XML) and secure data exchange
    • Experience designing and validating data models to support scalable and maintainable digital solutions
    • Familiar with data validation techniques and ensuring data integrity across integrated systems

Language: English professional working proficiency (spoken and written)

Other skills and knowledge:

• Business Analysis: Skilled in gathering, analyzing and translating business requirements into technical solutions
• Solution design: Experienced in application design methodologies (including Agile) with a focus on scalability, performance and user-centric design
• Technical Agility: Quick to learn and apply new tools, framworks and technologies
• Collaboration & Delivery: Strong team player with a self-organized, delivery-focused mindset and a passion for continous learning

What are the next steps:

• Interview with GBS Talent Attraction Expert 
• Online interview with the Hiring Manager and one of his Team

All applications will be reviewed. Please be aware that you will receive the call from Poland (prefix +48), as our Global Business Services is based in Warsaw.  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.