Title:  Data Process Manager

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Please apply by 28 April 2025

Data Process Manager

Purpose:

The Data Process Manager role is essential for ensuring efficient issue resolution, facilitating training programs to drive business adoption of delivered solutions, and maintaining a comprehensive knowledge base to enable quicker resolution of known issues, enhancing overall support efficiency.

Success in this role requires strong communication and presentation skills to drive cross-functional collaboration, the ability to simplify complex data concepts, and a focus on enhancing user engagement and satisfaction with delivered data products.

Responsibilities:

• Training & Business Adoption – Develop and deliver training programs, webinars, and workshops to enhance user understanding and adoption of data products
• Cross-Functional Collaboration – Partner with key stakeholders to align support processes with business needs and foster knowledge-sharing across teams.
• Process Optimization & Continuous Improvement – Monitor support performance, refine training content based on feedback, and implement best practices for ongoing efficiency improvements.

Requirements:

• Bachelor's Degree preferred in Computer Science, Data Science, Statistics, Applied Math, Engineering, or a related field
• Fluent in English
• Expertise in Consumer Data Platforms (CDP), including data integration, customer segmentation, analytics, and marketing activation (would be a plus)
• Working effectively across teams to align support, training, and business needs
• Developing clear narratives to drive business adoption and engagement
• Ability to convey complex data concepts in a clear, engaging, and accessible manner
• Confidence in delivering training sessions, webinars, and presentations to large audiences
• Enthusiasm for challenging and interpreting data
• Skill in uncovering insights and driving practical business impact through storytelling
• Strong interpersonal skills and the ability to collaborate with key stakeholders across functions
• Knowledge of major big data storage/data platforms (e.g., Data Lake)
• Proficiency in BI tools (e.g., Power BI, Tableau) for data visualization, reporting, and driving data-driven decision-making

What We Offer:

• Opportunities for professional growth and development
• The chance to work with cutting-edge technologies and make a significant impact on our data strategy
• The company offers not only competitive compensation and benefits but also a commitment to continuous learning and trainings, cross-functional collaboration, and flexible working hours
• You will have the opportunity to work with the latest technology, develop and progress in your career, have mentorship opportunities, and experience a culture that values and invests in your long-term success
• Be part of a truly international and diverse company with over 40,000 employees in 130 countries

What to Expect:

Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits. For more details on local policies, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.