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Title:  Customer Service Internship

Job ID:  50524
Country:  Romania
City:  Bucharest
Professional area:  Import & Export
Contract type:  Traineeship
Professional level:  Students


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com


Join us this year at JTI Internship Program! 

Launched in 2008, JTI Internship programs reaches this year its 14 edition. From 13 successful editions, 212 students welcomed so far in JTI and 39 of them are currently our colleagues.

Please, apply till May 18, EOB.

Local applicants welcome.

Department: Customer Service, Manufacturing Services

Location: JTI Romania HQ : Bucharest, Dimitrie Pompeiu 9-9A.

Reporting to: Customer Service Manager


What this position is about - Purpose:

Provides support for Customer Service Team, responsible for communicating with CSD Geneva and with the markets, as well as for the shipment of the products manufactured in Bucharest factory and for the drafting of the appropriate documentation.

 Who are we looking for - Requirements:

  • Student in terminal year(s) of study preferably – degree in Economics;
  • Communicate effectively verbally and in writing;
  • Very good English knowledge;
  • Proactive attitude;
  • Proficient in the use of MS Office.

What will you do - Responsibilities:

  • Monitoring the projects of the assigned markets and interacting with the Planning department for demand/production adjustments and timely implementation in production;
  • Responsible to create the weekly shipment plan and to schedule the transport of the products from Bucharest factory to the assigned markets;
  • Creating the daily loading structures for the trucks to be loaded the next day;
  • Raising the appropriate documents to accompany the transports from factory to market (picking list, packing list, invoice);
  • Creating the shipping documents for the transports between the local warehouses;
  • Using the customs IT system (EMCS – Excise Movement Control System) to create the customs documents for each transport;
  • Interacting with worldwide used SAP ERP (Enterprise Resource Planning);

Paid internship

Trainings offered:

  • 1 day induction about company & internship program
  • On-the-job training

Commitment: 5 days per week, 8 hours per day

Period: July 1st – September 30th 2021

What are next steps - Recruitment process:.

Thank you very much for your interest in the role. You are welcome to apply. We will make sure every candidate will receive a reply within 3 weeks after the application deadline.


Job Segment: Intern, ERP, SAP, Customer Service, Entry Level, Technology

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