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Title:  BTS PLM Process Analyst Manager

Job ID:  82142
Country:  Romania
City:  Bucharest
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced
Location: 

Bucharest, B, RO, 00000

BTS PLM Process Analyst 

What this position is about - Purpose: 

The position exists to provide expertise in his/her application/process specialization to support the daily operations and effective performance of the business solution (application/support maintenance). In this respect the incumbent is responsible for resolution of minor and complex incidents & change/service request and to deliver timely and quality solutions to the users while at the same time ensuring that they utilize the full application potential.

 

What will you do - Responsibilities: 

  • Having the ownership of the application support requests coming from the Global Service Desk (GSD), he/she provides application support for both Production and Development through resolution of minor and complex incidents & change/service request.
  • Develop relationships with customers to understand their needs and priorities and  deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application.
  • Assist the Business/Process Expert in redesigning or adapting business processes to a change request. Ensure the alignment of the request to the GRM . Assist the Business/Process Expert in designing specification, testing and implementing business process changes.
  • Maintain up to date appropriate documentation in his/her scope of responsibility this includes BPMLs, Process flows, Enterprise structure and CC operational procedures. Working together with power users on documenting the processes from a business perspective. Working together with the project team and the process/business Expert on documenting the processes from a technical perspective. Ensures QA on the documentation executed by development teams.
  • He/she takes a permanent effort in keeping the End Users up-to-date and knowledgeable of the systems and business processes / best practices. Provides knowledge transfer and best practices (global processes) to end- users through support/change request resolution.

 

Who are we looking for - Requirements:

  • University Degree or equivalent;
  • 2-4 years working experience with SAP PLM or any SAP Applications (Production Plan or Material Management), preferably in the areas of application support and customer service in a global and multicultural environment;
  • Business experience in NPD (New Product Development) process or any related area a plus;
  • Fluent English (written & spoken);
  • Excellent knowledge of the Businesses process related to his/her modules/processes;
  • Awareness of other pillars/work stream business processes and modules;
  • Extensive Configuration experience in the respective application;
  • Detailed knowledge of application testing, test procedures and test scenarios;
  • Analytical & Detail oriented and customer service attitude.

 

What are the next steps – Recruitment process: 

Thank you very much for your interest in the role. You are welcome to apply.


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