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Title:  CRM Specialist

Job ID:  76895
Country:  Slovakia
City:  Bratislava
Professional area:  Sales
Contract type:  Permanent
Professional level:  Experienced

Bratislava, BL, SK, 851 01


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:


CRM Specialist

Location: Bratislava, Slovakia

What this position is about - Purpose:

CRM Specialist is responsible for the day-to-day management of JTI sales force automation systems. This includes development & testing of new functionalities and / or system changes, responsibility for end-user and new user trainings, and providing support to the team in ensuring data integrity and generating reports. If you are passionate to develop further in trade marketing team, this is a perfect opportunity. 


What will you do - Responsibilities:

•    Customer & point of sale database (CRM) consolidation and management
•    Verification of correct information input by Sales Force

•    Daily work with Siebel, supporting Fieldforce
•    Coordination and import into database territory coverage plan 
•    Conducting onboarding for new users and regular trainings on how to use the system 
•    Defining new functionalities for the system and testing them
•    Active communication with service providers and Sales Force team

Who are we looking for - Requirements:

•    Professional experience in a similar role connected with managing and developing CRM system
•    Functional analysis & design experience including business process and applications configuration design
•    Advanced skills in MS Excel  
•    Ability to work creatively and analytically in a problem-solving environment
•    Ability to absorb professional knowledge quickly and develops skills
•    Highly analytical and data driven. 
•    Command in Slovak and English is a must
•    Excellent interpersonal skills
•    Power BI experience is an advantage

What we offer – Benefits:

•    Certified TOP EMPLOYER in Slovakia with long-term double-digit business growth
•    Unique company culture of belonging, positive energy, caring and trust
•    Competitive salary and benefits, including healthcare, life insurance and retirement benefits
•    A wide range of initiatives and tools supporting our diversity and inclusion:
     o    Barrier-free office
     o    Flexible ways of working (50/50 office-from home; flexibility in working hours)
     o    Wellbeing program focusing on work-life balance, physical, mental, social and financial health
     o    Family Leave to support employees who become parents
     o    Possibility to actively engage in initiatives fostering inclusive working environment (Gender Equality, LGBTQIA+, New Ways of Working, Wellbeing)
•    Ongoing development opportunities in a multinational environment that will inspire your professional and personal growth
•    A range of projects and tasks with the autonomy to achieve them

What are the next steps – Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply.

Job Segment: CRM, ERP, Siebel, Database, Technology

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