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Title:  Logistic and Customer Service Coordinator

Job ID:  23116
Country:  Serbia
City:  Belgrade
Professional area:  Logistics
Contract type:  Permanent
Professional level:  Experienced

We are a Member of the Japan Tobacco International Group, an international tobacco product manufacturer. In Serbia, Japan Tobacco International started its operations in 2003, when the office for Marketing and Sales was opened in Belgrade. In May 2006 JTI acquired Senta Tobacco Industry. Branch office of JT International a.d. Senta in Belgrade - is a center for managing business of the company in the Western Balkans.


Currently, we are recruiting for a position of:


Logistic and Customer Service Coordinator

Based in Belgrade

Main responsibilities:

· Ensuring uninterrupted and smooth supply of finish goods to designated markets within Adriatica region

· Serbia market: Receiving orders from customers assisting them with pricing, availability and alternate products; Processing orders timely and accurately; Resolving any credit or pricing situations; Securing that all SAP O2C related issues are solved timely; Issuing invoices; Checking the billing documents; Keeping administration of all sales documents as per legal requirements; Providing Excise calculation from SAP for Accounting team; Inventory controlling and reporting;  Finished Goods reception and import clearing.

· Export markets: Creating delivery schedule; Organizing shipments; transportation booking; Shipments documentation handling (Invoices, WayBills, Certificates, Customs Declarations Banderoles proformas etc); Reporting on delivery issues and proposing solutions; Ensuring that all requested documentation requested by Customer for customs clearance purpose provided and fulfilled properly

· Excise closures handling

· Customer's payments handling


Main requirements:

· University degree

· Minimum two years of experience on similar working position

· Fluent English

· MS Office

· SAP (O2C)

· Drivers License


We offer you an opportunity to develop in a friendly, dynamic and stimulating environment and international exposure, as well as learning and development opportunities.

We are welcoming applications until 21 July included.


Job Segment: Logistics, ERP, Supply, SAP, Operations, Customer Service, Technology

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