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Title:  Risk Control & Claims Manager

Job ID:  58761
Country:  Netherlands
City:  Amstelveen
Professional area:  Accounting & Finance
Contract type:  Permanent
Professional level:  Experienced

Amstelveen, NH, NL, 1181RM


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com



Position Purpose:


This position is responsible for risk control, risk exposure analysis, claims handling, contractual risk transfer, and loss data management, reporting, and special projects, relative to the insurance risk management function under the direction of the Director, Insurance & Risk. 



Claims: This position is fully responsible for the handling of claims as assigned by the Director, Insurance & Risk, for claims data collection, claims file preparation, submission, negotiation, settlement, payment, and in ensuring that reimbursements have been paid to the entities. This includes timely communication and proactively providing quality claims services to the entities, such as assessing the need for support, providing guidance to the entities and checking that the claims information and documentation which are sent to brokers or insurers are accurate, systematically monitoring the progress of all open claims, and ensuring maximum recovery of the claim amount in line with insurance policy conditions. An in-depth understanding of insurance conditions based on technical expertise is required. This position is also responsible for managing and selecting loss adjustors or claims specialists as required. This position is required to communicate with the sites to ensure that remediation action following a loss is implemented and to document and record progress.  This position documents all claims activities and communication associated with the assigned claim files in a professional manner, maintains a file for each claim file assigned, and identifies improvements in claims handling processes and proposes such solutions to Director, Insurance & Risk for approval and is responsible to oversee implementation of such approved improvements.  


Loss Data: This position is fully responsible for ensuring the accuracy and protection of current and historical incidents and insurance claims data information for the Insurance & Risk function. This position is fully responsible to ensure the integrity of loss data, to capture and track all aspects of the incident and insurance claims, as well as regularly issuing reports on claims, such as open claims status, claim detail, cause of loss, loss quantum, loss patterns, remediation actions. This position checks all new claims data regularly and identifies any issues in data entry and communicates accordingly to ensure any such errors are corrected. This position continuously monitors the accuracy of claims data and follows up within the team for the timely resolution of all open claims across all insured categories and monitors and reports claims performance regularly to the Director, Insurance & Risk. This position continuously strives to identify improvements in claims data reporting processes as well as claims data management systems by collaborating with team members and other functions such as IT, etc to develop new or improved technical solutions in respect of loss data management. This position is responsible to obtain and review insurers' 'loss runs' for all insured categories at a minimum of 3 times per year, to check the insurers' loss data, loss reserve, expenses, and to report any inaccuracies to Director, Insurance & Risk, and to communicate such errors in writing to brokers/insurers and to ensure that the correction is made promptly and accurately. This position is responsible for monthly, quarterly, and annual reporting of various categories of insured claims as well as for various loss analysis reports, as required. 


Risk Control: This position is fully responsible for the successful management of various risk control initiatives, activities, and programs for various insured risks, as assigned by the Director, Insurance & Risk. This position works proactively with various functions and the respective sites to identify, develop, and monitor the improvement of risk quality and support the progress of risk control activities and programs associated with insured risks, as well as proactively providing expertise to ensure the successful completion of risk improvement initiatives. The position's mission is to communicate with various functions regularly in order to create risk awareness, encourage, develop, and provide guidance in the development loss mitigation efforts and programs, with an objective to minimize significant financial loss resulting from insured risks, minimize repetitive loss or expected losses, and prevent any serious disruption of operations to the group for insured risks. Specifically, the position partners closely with various functions such as Global Engineering, Global Logistics, Factories, Markets, IT, EHS, Corporate Security, HR, and others, to enable, improve, and facilitate operational risk control programs and to improve the risk quality for insured risks, and regularly issues written reports on action plans and progress to the Director, Insurance & Risk. This position is also responsible to regularly review and report the findings of the policy & procedures of various partner departments such as Global Engineering, EHS, Corporate Security, etc., to ensure that any ongoing updates or revisions are in line with the department's risk control objectives. This position is responsible to anticipate the needs of internal customers, ensure timeliness and quality of written communication related to all ongoing loss control activities and delivery of services to the sites, and preparing and arranging loss control training or awareness programs in line with the team's requirements. Responsibilities include issuing timely and accurate written instruction or guidance related to insurer's loss prevention recommendations, guidance materials, risk improvement projects, and issuing minutes of meetings or discussions related to all such ongoing loss control activities in a professional manner in line with department requirements. This position is responsible to arrange regular meetings or discussions on Loss Prevention Capex Planning, ongoing loss prevention initiatives or projects, factory construction or projects, site-specific risk control issues, remediation action following a large loss, development of standards or guidelines, etc., and is responsible to record accurate minutes of all discussions held and action plans agreed, and to issue written reports to the Director, Insurance & Risk. 


Contractual Risk Transfer: This position participates in the review and analysis of contractual agreements to identify contractual risk exposures and develop risk transfer solutions as required. Specifically, this position is responsible to review draft legal contracts or agreements and developing clearly stipulated clauses that contractually transfer risks to third parties wherever possible and clearly defines insurance responsibilities.  


Reporting & Documentation: This position has full responsibility for the issuance and upkeeping of all presentations, reports, and other documentation related to the risk control activities, risk exposure analyses, claims handling, claims data, as well as keeping clear documentation of the audit trail. This position participates in developing or revising corporate policy & procedures, standards, guidelines related to risk mitigation or insurance claims.


Exposure Quantification: This position is fully responsible to calculate risk exposures for various insured risk categories and for preparing such reports to support the placement of various insurance programs. Responsibilities include the preparation and delivery of timely and accurate analysis and reports required for insurance program design, including probable loss calculations, business interruption exposures, business impact analysis, risk impact analysis, alternative sourcing capacities, transit exposure analysis, maximum acceptable outage levels of factories, recovery time objectives, loss of profit exposures, risk impact analysis for the sites, natural hazard analysis, tax liability impacts, expediting costs, travel risk exposures, work-related injury exposures, automobile, product liability exposures, product contamination exposures, cyber exposures, and various other insurable exposures.


Qualifications and experience:


  • Bachelor's Degree, Engineering Degree, or a degree in insurance/risk management, finance, or similar field.  
  • Minimum 5 years insurance, risk management, risk engineering with a global company or insurance industry. Insurance technical knowledge is required.


Skills and competencies: 


  • Strong written and oral English communication, analytical (quantitative and qualitative), and problem-solving and organizational skills. PC literacy: MS Office as well as standard risk management information systems and high proficiency in Excel.

Job Segment: Claims, Risk Management, Engineer, Information Systems, Liability, Insurance, Finance, Engineering, Technology

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