Digital Solutions Associate

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Please apply by October 27th

Local applicants welcome

Department: Marketing

Reporting to: Digital Solutions Manager

Digital Solutions Associate

At JTI we create, test and introduce new and innovative products aimed at reducing potential risks (heated tobacco products, e-cigarettes and nicotine pouches). They are essential to our business sustainability. Join us in making a significant impact on our sustainability efforts. 

The Digital Solutions Associate contributes to the development and evolution of digital capabilities that meet cross-functional needs, and collects and consolidates requirements to support the rollout of new features, ensuring a smooth and consistent omnichannel experience. The role ensures adherence to data standards and takes ownership of incident resolution processes and supports reporting activities that drive effective performance monitoring.

Position

As the Digital Solutions Associate, you will: 

• Collect input from business teams to help shape digital enhancements that align with user needs and business priorities
• Support the coordination and execution of new features or system changes, including documentation, testing, and user feedback
• Monitor and manage backlog of reported issues or improvement requests, helping to facilitate timely resolution, system stability and capabilities acceleration
• Contribute to maintaining accurate and reliable data by ensuring compliance with defined data standards and following processes for validation and clean-up
• Assist in creating report summaries and dashboards that provide meaningful insights from platform and customer data
• Work closely with business teams and IT to support smooth implementation of digital tools, helping ensure alignment and continuity
• Introduce ways to enhance existing digital workflows, reduce manual work, and improve user journey

Within 6 months, you will: 

• Contribute to the successful rollout of new digital features and omnichannel capabilities, ensuring a smooth user experience across channels
• Strengthen data quality and compliance by actively participating in data validation and clean-up efforts
• Take the lead on resolving reported issues to enhance system stability and performance tracking

Requirements:

• University degree in Information Technology, Business, Data, or a related field
• 2+ years of hands-on experience in digital role or enterprise data management
• Strong analytical skills and familiarity with digital analytics tools
• Understanding of agile methodology and confident use of project tracking and collaboration tools
• Knowledge of best practices in digital consumer experience
• Familiarity with solution design and architecture is a strong plus
• Good organisation, a collaborative attitude and strong self-motivation
• High level of verbal and written communication skills in English
• Adaptability and commitment to learning

What to expect:

Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.