Sales Order Coordinator

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running. 

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Location: Addis Ababa, Ethiopia
Function: Marketing
Reports to: Sales Operation Supervisor 
Work Group: 4

Position Purpose

The Sales Order Coordinator ensures accurate and timely handling of wholesalers’ purchase plans and sales orders. This includes sending purchase plans via email, confirming by phone, explicitly communicating amounts and price quotations, and ensuring wholesalers are well-prepared ahead of purchase day. The role is also responsible for coordinating closely with Finance and Wholesaler Development Supervisors to confirm deposits, verify payments, and process orders in the system. Ultimately, the position provides critical administrative and operational support to enable smooth order flow and efficient sales execution. 

Position Dimensions

KPIs

• Execution Rate of Purchase Plan
• Communication & Coordination
• Financial Compliance
• Reporting and record Management

Key Responsibilities

Sales Order Processing & Coordination

• Receive purchase plans from National WS&D Manager/SOS and process accordingly.
• Notify wholesalers scheduled to buy the next day (via email/phone).
• Confirm order receipt with wholesalers and ensure they are prepared for product collection through effective communication.
• Process sales orders in the system accurately and on time.

Financial & Administrative Support

• Ensure wholesalers deposit the correct amount, collect deposit slips, and send them to Finance for verification.
• Maintain organized records of purchase plans, orders, and confirmations.
• Provide timely and frequent updates to the Sales Operations Supervisor (SOS) regarding wholesaler status on purchase plans.
• Escalate issues promptly to secure support and ensure purchase plans are executed as scheduled.

Other Responsibilities

Manage various tasks and projects as they arise and as requested by the Sales Operational supervisor.                             

Knowledge, Skills & Experience Required

Education:

Degree in Business, Marketing, Accounting, or related field (preferred).

Skills & Competencies:

• Strong organizational and administrative skills
• Attention to detail and accuracy in data entry
• Good communication skills (email/phone)
• Ability to work under pressure with tight timelines
• Basic knowledge of sales order processing systems and finance coordination

Work Experience:

Minimum 1-2 years of related work experience in an FMCG’s environment