CONTROL ROOM CCTV OPERATOR

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running. 

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Control Room CCTV Operator

Objective

Ensure the smooth and effective day-to-day running of the control room by monitoring surveillance systems, reporting incidents, and maintaining agreed service levels under the supervision of the Corporate Security Manager. 

Responsibilities

• Operate and monitor CCTV systems, including cameras, recording, and storage of footage.
• Maintain control room equipment (monitors, radios, telephones, and computers).
• Conduct continuous surveillance and ensure proper cataloging and retrieval of footage.
• Monitor alarm systems and ensure timely response to all alerts.
• Detect and report suspicious activities in line with standard operating procedures.
• Ensure security systems integrity and support prevention of unauthorized access/egress.
• Prepare daily system status and incident reports for management.
• Maintain proper incident logs and escalate issues promptly.
• Support security team response during incidents and emergencies.
• Ensure compliance with data protection and confidentiality standards.
• Liaise with law enforcement when required for CCTV evidence.
• Perform other duties assigned by the Security Supervisor or Manager.

Requirements

• Formal education in any discipline
• Proficiency in English (written and spoken)
• Knowledge of surveillance and incident management systems
• Formal education in any discipline
• Proficiency in English (written and spoken)
• Knowledge of surveillance and incident management systems

Skills

• Strong observation and attention to detail
• Ability to respond effectively under pressure or emergency situations
• Good communication and reporting skills
• Time management and teamwork capability
• Ability to operate in high-risk or crisis scenariosLeadership and team management capability