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Title:  Global Supply Chain & Customer Service Specialist

Job ID:  47261
Country:  Poland
City:  Warszawa
Professional area:  Supply Chain
Contract type:  Permanent
Professional level:  Graduates



We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:


Global Supply Chain & Customer Service Specialist


This is a great opportunity to be a part exciting project and drive transformation in the Company to ensure that internal & external customers around the world are getting the best-in-class service.


The role:

  • You will be responsible for handling operations under GBS scope of activities (finished/semi finished/raw materials to supply to JTI markets & 3rd Party Customers in collaboration with our internal and external partners: Service Suppliers, factories, Markets and Global Logistics, Finance, R&D and any other functional partners as required)
  • You will manage the Customer Service and Supply Chain processes effectively and efficiently in SAP4H ana, and Transportation Modules to provide high quality operational support to the dedicated Markets & Customers ensuring an on-time delivery of all the products
  • This position plays a central role acting as a link between the factories, suppliers, customers and markets as well as the logistics partners in accordance to JTI policies and procedures


Main Areas of Responsibility:

  • Coordinate the phase-in and phase-out of the portfolio for designated markets / customers
  • Maintain the Master Data (customer/material master) and apply the in-place demand, change process regarding production requirement changes
  • Process Sales and Purchase Orders within SAP
  • Ensure continuous supply and manage shipments of JTI products
  • Process the shipments in the Transportation Module as per standard processes and monitor the delivery
  • Liaise with the forwarders/carriers to establish transport documentation including SAP and non-SAP ones
  • Ensure own back up materials are kept up to date, monitor hand over business activities
  • Support questions from the internal & external auditors
  • Review and comment Japanese Sarbanes-Oxley Act (J-SOX) reports embedded in the Company's Order to Cash, Procure to Pay and Inventory Management processes
  • Create company service related purchase orders as recorded
  • Collaborate with Finance for any matters related to Accounts Receivable/Accounts Payable and month /quarter/year end closing
  • Check and approve or reject the release of blocked invoice documents from 3rd party/interco suppliers


You as a professional:

  • High School Diploma and / or Commercial Diploma
  • 1-3 (Junior) and 3-5 (Specialist) years of experience in the area of Supply Chain/Customer Service in a multinational company
  • Fluent in English (written & spoken). French and Spanish languages are an asset 
  • Experienced in SAP or other ERP, MS Office package



If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data and your rights can be found  here.


Job Segment: Supply Chain, Logistics, Accounts Payable, Accounts Receivable, Bilingual, Operations, Finance

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