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Title:  Performance and Reporting Expert(Hybrid / Temporary WFH)

Job ID:  80423
Country:  Philippines
City:  Taguig
Professional area:  Accounting & Finance
Contract type:  Permanent
Professional level:  Experienced

Taguig, 00, PH, 1432


We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.


But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines


It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.




The Performance and Reporting Expert will act as a value-adding business partner by closely collaborating with GBS management and key stakeholders in defining metrics, measurement methodologies, baselines/targets, and all performance reporting requirements. S/he will provide meaningful and data-driven analysis and insights about GBS performance by preparing KPI dashboards, business reviews, and value-adding reports for GBS management and stakeholders.


You will perform data and performance analysis using statistical techniques (descriptive to prescriptive) and recommend action plans to address performance gaps. S/he will also create performance management models, frameworks, and templates (balanced scorecards, coaching logs, performance assessments, forecasting and capacity plans, etc.) with the goal of driving high-performing culture in GBS. S/he is expected to deliver effective business reviews to various levels of management through meaningful data storytelling and provide valuable insights to executives to support in strategy formulation, business planning and decision-making.


The Expert will also engineer data models, design and develop data visualization using Business Intelligence platforms used in GBS such as Power BI, SAP Analytics Cloud, etc. S/he will closely partner with Service Delivery Teams, IT, and Product Owners in developing business, functional and technical requirements on how the data should be structured in data warehouse. S/he will also perform regular performance reporting audits to ensure data integrity




Performance Metrics Setting (KPIs, Baselines/Targets, Industry Best Practices and Benchmarks)

  • Closely partner with GBS management and key stakeholders in establishing performance metrics, operational definitions, measurement methodologies, baselines/targets, balanced scorecard, and all performance reporting requirements aligned with business objectives and priorities. 
  • Maintain strong relationship with GBS management and key stakeholders by ensuring each function's metrics and targets are regularly reviewed, evaluated, and updated as needed.

Data Visualization and Dashboard Reporting

  • Create data models and translate these to meaningful performance dashboards using Business Intelligence platforms (e.g. Power BI, SAP Analytics Cloud).
  • Maintain and regularly update performance dashboards and continuously improve GBS reporting capabilities and performance measurement systems.
  • Create performance management models, framework, and templates (balanced scorecards, forecasting and capacity plans, coaching logs, performance assessments, etc.).

Performance Analytics and Data Storytelling

  • Perform data and performance analysis using various statistical techniques (descriptive to prescriptive) and recommend action plans to address performance gaps. 
  • Design business review templates and deliver effective business reviews to various levels of management through meaningful data storytelling.
  • Recommend improvements to existing processes and suggest new techniques / technologies to meet or exceed business goals. Closely partner with various operational / business support teams to ensure GBS performance gaps are properly managed and remediated.
  • Provide valuable insights to executives to support in strategy formulation, business planning and decision-making.

Continous Improvement and Transformation

  • Closely partner with IT, GBS Delivery Teams, and Product Owners in developing business and functional requirements aimed to streamline, automate and transform performance reporting capabilities of GBS.
  • Recommend data engineering best practices to ensure reporting architecture in data warehouse is efficiently and effectively structured.
  • Perform regular performance reporting audits to ensure data integrity and address anomalies.


  • Perform trainings and workshops to continuously update, educate, and upskill GBS Delivery Teams and key stakeholders about performance, reporting, and analytics (e.g. data analysis, solutions devlopment, CI techniques and best practices, etc.).
  • Act as a business leader jointly accountable in the success of GBS.
  • Support DEX team in its various service and performance initiatives and other projects aimed to drive GBS success.



  • A Bachelor's degree in an analytical field (Mathematical, Statistics, Economy) or equivalent experience

  • Extensive experience (5+ years experience) in performance metrics, reporting and analytics (Business Intelligence), KPI setting, balanced scorecard, baseline/target setting, data modeling and data visualization.

  • Strong technical aptitude in MS Excel and Business Intelligence platforms (e.g. Power BI, Tableau, SAP Analytics Cloud).

  • Performance analytics and data storytelling skills and experience. Able to communicate performance results to all levels of the organization through meaningful data storytelling.

  • Sound understanding of Finance (P2P, R2R, O2C, and overall Accounting and Finance) in shared services or BPO environment.

  • Experience working with IT in providing business and technical requirements for data warehousing and performance reporting automation projects.

  • Proven to be a "Smart Creative" – understands the business while also having strong technical aptitude to create prototypes and do what is needed (not just a talker but also a doer)


  • Six Sigma Green Belt training or certification highly desirable but not required

  • Data engineering and data management experience

  • ServiceNow and SAP Analyitical Cloud experience

  • Good understanding of processes in areas like HRSS, Supply Chain, Legal, Marketing and Sales



  • Work in JTI Global Business Services based in McKinley Taguig.
  • Flexible work arrangement--voluntary RTO/WFH set up
  • Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
  • Receive bonuses and cash allowances such as meal and transport allowance
  • Have access to over 200 company training
  • Well-being programs for employees
  • Opportunities for your career growth
  • Recreational facilities in the office - Videoke, billiard and table tennis
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves.



  • Thank you very much for your interest in the role. You are welcome to apply.
  • We will make sure every candidate will receive a reply within 2 weeks after the application deadline.


Job Segment: Data Warehouse, Six Sigma, Supply Chain, Data Modeler, ERP, Technology, Management, Operations, Data

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