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Title:  Process Analyst Manager in BTS Treasury

Job ID:  35003
Country:  Russian Fed.
City:  Saint-Petersburg
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Saint-Petersburg, SPE, RU, 1233456


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So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com


Process Analyst Manager


Currently we are looking for an experienced and passionate colleague to join our Business Technology Services (BTS) Treasury team in St. Petersburg as Process Analyst Manager.


BTS Treasury team acts as a service provider to support daily operations and effective performance of IT solutions in the area of Cash Management, Credit Management and Treasury.


This is the role for SAP specialist with a good knowledge of SAP Cash Management functionality and a successful experience in IT application support. Primary objectives of this role are to perform activities associated with Incident resolution, Change Management and Project Implementation in the area of business and IT processes related to Cash Management and Banking.



Specifically, responsibilities include:

  • Incident management – support of Cash Management systems. In case of errors or failures provide immediate support to business users based on SLA. When necessary apply system configuration fixes or coordinate issue resolution with partnering teams based on IT support roles and responsibilities. Provide explanations if required.
  • Change Management – implementation of new functionalities or process improvements. Provide analysis of requirements coming from the business counterparts, implement changes, perform thorough testing and assist to ensure a continuous improvement of business solutions.
  • Projects – provide an expert input as a project team member or project manager.
  • Documentation & Stewardship – maintain required documentation up-to-date and with high quality.
  • Business partnership – develop trusting relationships with customers, understand their needs and priorities; do your best to deliver solutions timely and with high quality, making sure that they utilize the full potential of the application.


Application prerequisites:

  • Fluent English (written & spoken).
  • Minimum 4 years’ experience as IT Support Analyst or similar in SAP or Business Applications support areas, part of global multinational organizations.
  • Minimum 2 years’ experience with SAP Cash Management and Banking, including:
    • SAP configuration knowledge (payment file formats, banks statements, etc.);
    • Experience in implementation of Banking platforms;
    • Understanding of Bank Account Management.
  • University degree or equivalent, preferably in Computer Science/Information Technology or equivalent.



As a plus:

  • Knowledge of SAP FSCM module
  • Knowledge of Bank Communication Management
  • Knowledge of SAP Multi-Bank Connectivity module
  • Work experience with S/4 HANA 1610, 1709, 1909



You will be successful in this role if you have:

  • Analytical and detail-oriented mindset, customer service focused attitude.
  • Ability to listen and understand questions/issues communicated by end-users.
  • Ability to work effectively in stressful situations.
  • Desire to learn and acquire new knowledge and skills.

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