Title:  TALENT MANAGEMENT & LEARNING DEVELOPMENT PROCESS SPECIALIST

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why JTI is recognized with various Employer of Choice certifications across different countries and regions.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

TALENT MANAGEMENT & LEARNING DEVELOPMENT PROCESS SPECIALIST

Position Purpose: 
 

Ensure efficient delivery of services to all stakeholders (entities, regions, employees) in line with agreed Service Level Targets.
 

Talent and Learning Specialist is responsible for providing quality and timely end-to-end service addressing employee needs across all P&C areas under Standard Operating Procedures (SOPs), namely:
 

• Maintaining data in all systems within the GBS scope
• Preparing reports
• Supporting communication within defined procedures
• Supports and promotes my JTI deployment
• Liaises with the market to make sure GBS processes reflect the current Learning and Development process
• Updates SOPs to accommodate system and process changes

What will you do – responsibilities: 
 

Primarily at this role you will be responsible for: 

• Administrating Performance Management process in Success Factors;
• Creating/Updating and Releasing Talent Matrices
• Providing administrative support for Talent Review Sessions;
• Administer Assessment platforms (SHL, Hogan, Korn Ferry etc.);
• Coordinate the Employee Engagement Survey and local pulse surreys in external platform
• Setting up and administer JTI mentorship programs in MentorcliQ
• Supports Top Employer Certification 
• Managing accesses and analysing utilization of JTI Global Digital Learning platforms
• Maintaining local Learning Catalogues in Success Factors, managing employee enrolment
• Providing data and reports upon requests for Regional/Functional People & Culture Leads and Local/Corporate Agile Pools;
• Supporting where necessary Strategic Pillars Leads development needs;
• Addressing employee Talent Management and L&D related queries;
• Run ad hoc and scheduled reports if necessary
• Shape, document, update and improve Service Operating Procedures related to Talent and Learning process as well as performing the necessary data quality controls.
• Acting as an internal facilitator, trainer or webinar support if needed 

Who are we looking for – requirements: 
 

• 1-2 years of experience in a multinational organization on a similar role related to client service, hands-on experience on Success Factors or other LMS systems would be a plus but not mandatory
• Background in handling training administration and understanding of performance and learning cycles is a plus
• Knowledge of Excel and other MS Office tools is required
• Continuous improvement mindset
• Experience in business processes’ transition would be your asset
• Strong Customer Service Mindset. Understanding cross-cultural sensitivity
• Lean / 6-Sigma/Operational Excellence methodology knowledge would be a plus
• We require fluent English and knowledge of another language will be an advantage (like Portuguese etc.)

Recruitment process:
 

Thank you very much for your interest in the role. You are welcome to apply.

We provide feedback to all candidates. 

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