Title:  Service Delivery Manager & Product Owner

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why JTI is recognized with various Employer of Choice certifications across different countries and regions.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Service Manager and Business Product Owner

Position Purpose

As a member of Service Management Team, you will assume a role encompassing Service Manager and Business Product Owner responsibilities. In this dynamic position, you will be instrumental in ensuring the delivery of high-quality services while also driving the strategic direction and development of business products or services. Your role will involve managing service delivery processes, fostering stakeholder relationships, defining product vision and strategy, and collaborating with cross-functional teams to deliver innovative solutions.

What will you do – responsibilities:

• Stakeholder Engagement: Build and maintain strong relationships with clients or internal stakeholders, understanding their needs, and proactively addressing concerns.
• Product Strategy: Define and communicate the vision, strategy, and roadmap for business products or services, aligning with organizational goals and objectives.
• Requirement Prioritization: Collaborate with stakeholders to gather requirements, prioritize feature enhancements, and new capabilities based on business value and customer impact.
• Performance Monitoring: Monitor service and product performance metrics, analyze trends, and identify areas for improvement to enhance service quality and product effectiveness.
• Continuous Improvement: Drive continuous improvement initiatives to streamline processes, optimize resource utilization, and enhance service delivery and product quality.
• Change Management: Lead change management efforts related to service delivery processes and product development, ensuring smooth transitions and minimal disruption to stakeholders.
• Team Leadership: Provide leadership and guidance to teams of service delivery professionals and cross-functional product development teams, fostering a culture of collaboration and innovation.

Who are we looking for – requirements:

• Strong Communication Skills: Excellent verbal and written communication skills to effectively communicate with stakeholders at all levels.
• Strategic Thinking: Ability to think strategically and align service delivery initiatives and product strategies with broader organizational goals.
• Stakeholder Management: Proven experience in building and maintaining relationships with clients or internal stakeholders.
• Product Management: Demonstrated experience in product management, including product planning, development, and launch.
• Agile Methodologies: Proficiency in Agile methodologies to drive iterative product development and service delivery.
• Problem-Solving Skills: Strong analytical and problem-solving skills to identify issues, develop solutions, and drive process improvements.
• Team Collaboration: Ability to work effectively with cross-functional teams to deliver high-quality services and innovative products.
• Change Management: Experience in leading change management efforts and driving organizational adoption of new products or processes.
• Risk Management: Understanding of risk management principles and experience in identifying and mitigating operational risks in service delivery and product development.
• Familiarity with ITIL: Experience with ITIL v4 practices is highly valued, along with the ability to implement and document procedures accordingly.

Recruitment process: 

We hope you’ll take interest in the role and we are looking forward to receiving your application!

In the spirit of agility and inclusion we will involve your future peers in the interviewing and decision making process.