Title:  Process Analyst Manager (SAP PPM & SAP PS)

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why JTI is recognized with various Employer of Choice certifications across different countries and regions.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Process Analyst Manager (SAP PPM & SAP PS)

What this role is about?

As the Process Analyst Manager, you will act as a service provider working under the BTS Team Lead to support the daily operations and effective performance of the business solutions for the GSC area in SAP PPM and SAP PS. For SAP PPM focus will be on Portfolio Management (buckets, items, integration, configuration), and on PS we are looking for basic configuration knowledge (profiles, structure, UI, validations). Experience with SAP BW and BPC  is needed. Sound Business analysis skills (requirements gathering and functional specification creation) and a must, while basic financial process knowledge (financial planning, asset accounting) is considered a plus.

In this respect, you are responsible for the resolution of minor and complex incidents & change/service requests and to deliver timely and quality solutions to the users while at the same time ensuring that they utilize the full application potential. Upon request, you will be part of a specific approved project as a customizing expert. You will be collaborating with local teams and global business owners in deploying global solutions to best suit local needs.

What will you do?

Operations (Business process/system change requests)

• Having ownership of the application support requests coming from the Global Service Desk (GSD), provide application support for both Production and Development through resolution of minor and complex incidents & change/service requests. That includes:
• reproduce the problem in the test system
• investigate the solution, search for SAP notes if applicable, consult with relevant BTS experts, test implemented technical application notes, communicate, request, and monitor remote access by the application vendor's technical support team
• test the solution
• provide and confirm problem solutions to end-users
• maintain appropriate documentation on the change request
• when required update the knowledge base tool
• provide input to the operational BTS procedures to enhance service to customers

Minor/standard enhancements/projects:

• In regards to new enhancements, you will also analyze the requests coming from the Team Lead. For that: you will assist senior team members in the analysis of the feasibility of this business request in the context of the standard application solution.
• You will also participate in analyzing the impact of this requirement on the GRM (global versus local)
• Coordinate and conduct the application testing (new support packages, releases, functionality, and customizing) in close cooperation with quality assurance and technical team
• When participating in a project team you will: design business processes; configure and coordinate with external parties; unit testing; maintain appropriate documentation and definition, and roll-out of standards and templates; potentially participate in training the business community (key users); ensure transfer of knowledge/expertise from external consultants; potentially participate in training the business community (key users)

Knowledge management

• Make a permanent effort to keep the End Users up-to-date and knowledgeable of the systems and business processes / best practices
• Provide knowledge transfer and best practices (global processes) to end-users through support/change request resolution
• Maintain the solution database by creating knowledge base articles and getting them validated by the appropriate Expert

Process Documentation

• Maintain up-to-date appropriate documentation in your scope of responsibility this includes BPMLs, Process flows, Enterprise structure, and BTS operational procedures
• Work together with power users on documenting the processes from a business perspective
• Work together with the project team and the process/business Expert on documenting the processes from a technical perspective
• Ensure QA on the documentation executed by development teams

Performance management

• Monitor the performance and effectiveness of specific business processes in close cooperation with the technical team
• Together with other Business Intelligence groups assess master data and reporting requirements for key users in his/her business area.

What are we looking for?

• Sound SAP PPM module knowledge – Portfolio Management (buckets, items, integration, configuration)
• SAP PS: Project system basic configuration (profiles, structure, UI, validations)
• SAP BW: basic experience with BW reporting, and functional specification creation in this area is a plus
• Experience in Business Analysis role
• Basic Financial Knowledge – financial planning and asset accounting
• Project management (Waterfall/Agile) skills are a plus
• Database structures (MS SQL), Microsoft Azure platform is a plus
• Excellent communication skills
• Analytical and Detail oriented
• Self-starter, proactive, fast learner, and interested in self-development

What are the next steps – Recruitment Process: 

Thank you very much for your interest in the role. You are welcome to apply.  Feedback will be provided to all interested candidates throughout the recruitment process.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data:

Detailed information on the processing of your personal data:

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data

Detailed information on the processing of your personal data:

• Who is the controller of your personal data?

Name and registered office: JTI GBS Poland sp. z o.o., ul. Żelazna 51/53, 00-841 Warsaw

Contact mailbox regarding data processing wawgdprgbs@jti.com

Data Protection Officer: The data controller has appointed a Data Protection Officer who can be contacted directly at the following address wawgdprgbs@jti.com. The Data Protection Officer can be contacted in all matters related to the processing of personal data and the exercise of rights related to the processing of such data.

• For what purposes is your personal data processed?

Your personal data will be processed for the purpose of enabling you to take part in the recruitment process for the position in JTI GBS to which your application relates. If you have provided your consent to participate in the recruitment processes conducted by JTI GBS in the future, your data will also be processed for this purpose. If your application is considered under the employee referral program, your data will also be processed to accomplish the objectives of the program. In specific situations, JTI GBS may also process your personal data to the extent necessary to establish, assert or defend against claims. Detailed information on the basis of data processing is provided in the table.

• What is the data retention period?

The data provided in order to take part in a specific recruitment project will be retained for the period until the end of the recruitment process, up to a maximum of 3 months from the selection of the employee in case no contract has been concluded. If you have given your consent to the processing of your personal data for future recruitments, then your data will be processed until your consent is withdrawn, but for no longer than for 12 months. In case of processing your application under the employee referral program, your personal data will be processed until the objectives of the program have been met. The duration of the processing of your personal data may be extended each time by the period of the statute of limitations for claims, if the processing is necessary to establish, assert or defend against claims.

• Who will be the recipients of your personal data?

The data may be transferred to entities processing personal data on behalf of the controller, e.g. IT service providers, entities operating the database, entities handling application requests – however, these entities process data on the basis of an agreement with the controller and only in accordance with the controller's instructions and within the scope of the granted consent. Personal data may also be transferred to other JTI Group companies in connection with intra-group purposes.

• Will your personal data be subject to profiling?

During the recruitment process, you may be asked to complete tests (e.g. analytical test, behavioural test, cognitive test) or to participate in an Assessment Center session. In the case of behavioural test, you will be subject to profiling. The system will evaluate the answers you give in the survey and create a profile of your behaviour and preferred working conditions based on these answers. The test is only a support material for the recruiter conducting your recruitment process and no automated decisions are made based thereon.

• What are your rights in relation to the processing of your personal data?

You have the right to withdraw your consent for processing of data at any time. The withdrawal of consent shall not affect the lawfulness of processing carried out on the basis of consent prior to its withdrawal. You have the right to obtain information about the processing of your personal data concerned in accordance with Art. 15 of the GDPR, including to obtain copies of your personal data. In addition, you may request the rectification of inaccurate personal data, as well as the completion of incomplete personal data. You may also request restriction of the processing in the cases referred to in Art. 18 of the GDPR, as well as the data portability. You have the right to object to the processing of your personal data. You have also the right to erasure your personal data. . When profiling is used (it may take place when using behavioural tests in the recruitment process), you have the right to object to the profiling of your personal data. In order to exercise the above rights, please contact the data controller, e.g. by sending an appropriate request via e-mail. You also have the right to lodge a complaint with the supervisory authority (Poland President of the Personal Data Protection Office).

• Is personal data transferred outside the European Economic Area?

Your personal data may be entrusted for processing to JT International S.A. with its registered office in Switzerland, i.e. outside the European Economic Area (EEA). The European Commission has stated that this country offers an adequate level of personal data protection (Commission Decision of 26 July 2000). The recipient has implemented adequate and appropriate safeguards for your personal data. You have the right to receive a copy of the transferred personal data. Your personal data may also be transferred to other JTI Group companies that are based outside the EEA. Whenever the country to which the transfer of personal data will take place does not provide an adequate level of protection for personal data, JTI GBS will ensure the protection of your personal data in accordance with applicable legislation.

• Is provision of the personal data mandatory?

Responding to the Company's advertisement and providing your data is voluntary. However, providing the mandatory data is necessary for your application to be considered during the recruitment process. Failure to provide this data will prevent your application from being considered. The provision of other data is voluntary and constitutes the candidate's consent to their processing in the recruitment process. If you raise an objection to the processing of your personal data during the recruitment process, further participation will not be possible.

Interested in working at JTI? Want to know more? Talk to our JOIN-BOT and get to know us better!

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.