We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running. 

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

This position will remain open until filled.

Department: O2C

Location: Taguig, Philippines

Reporting to: Malou Olfindo, GCS & CS - Center Process Manager

Role: Permanent

No. of Openings: 1

GLOBAL SUPPLY CHAIN & CUSTOMER SERVICE EXPERT

The incumbent is responsible for handling operations under GBS scope of activities (finished/semi finished/raw materials) to supply to JTI markets & 3rd Party Partners in collaboration with our internal and external stakeholders: service providers, factories, Markets and Global Logistics, Finance, R&D and any other functional partners as required. The incumbent's operational workload may be reduced for the sake of the continous improvement activities in a size needed by a particular business need. The incumbent supports the Customer Service and Supply Chain processes effectively and efficiently in SAP ECC, IBP and Transportation Modules and other to provide high quality operational support to the dedicated Markets & Customers ensuring an on-time, in full delivery, billing of all the products.

This position acts as a link between the factories, suppliers, customers and markets as well as the logistics partners in accordance to JTI policies and procedures. The incumbent acts as planned or ad hoc Team Lead's back up taking care of Team work coordination and proper allocation of priorities. The incumbent participates in and takes ownership of projects on local and global level in order to generate a positive performance change. The incumbent is able to look critically at the process across the team to spot operational opportunities to generate lead time savings.

WHAT WILL YOU DO?

1.) Operations Support

•  Coordinate the phase-in and phase-out of the portfolio for designated markets / customers.
• Maintain the Master Data (customer/material master).
• Apply and follow up with the team the in-place demand change process regarding production requirement changes in order to ensure accurate information is provided to the manufacturing locations.
• Follow up on the effective routines with the team to ensure the process compliance and timeliness.
• Process Sales and Purchase Orders within SAP ECC/IBP and ensure all parameters are correct and executed in a timely manner in order to ensure accurate order output.
• Ensure continuous supply and process shipments of commodities minimizing write-offs based on the customer's requirements in collaboration with factories, suppliers, freigth forwarders, carriers and warehouses resulting in order fulfilment.
• Process the shipments in the Transportation Module and use adjacent apllications and pllatforms as per standard processes and monitor the delivery of the agreed quantity of goods to the final destination timely (E2E process). 
• Support the team members on the 'to be' process and ensures common understanding.
• Analyze KPI reports and ask the team for the input for operational exercizes to collect the evidence to act upon.
• Delivers insghtful expertise to Team Leads and Managers to strenghten the GSC and Customer Service competency for various operational topics.
• Liaise with the forwarders/carriers for transport document establishment.
• Establish SAP documentation such as order confirmation, proforma invoices, packing list, export invoices, issuance of credit and debit memos, authorization request as per Company policies etc.
• Establish non-SAP documentations such as certificate of origin, freshness certificat as well as ensuring certification and legalisation as per markets or customers requirements etc. in order to ensure that relative documentation is properly issued and provided in time to the recipient for the customs clearance and billing/accounting purposes. All the steps are to be delivered in a time-bound manner.
• Actively work on collaboration boost with the forwarders, shipping lines and carriers gathering input of low performance and opportunities for improvement. Keep the stakeholders accountable for SLA delivery by escalating issues as per the agreed escalation path.
• Outline and suggests improvements of the documentation flow, creates process maps to visuallize the flows and identify pain points. Draw conslusions, discuss them with the team and report qualitatively to the Team Lead/CPM
• Share best practises across, organize trainings across the department to increase the operational knowldege / business awareness on a local / global level
•  Coordinate Team work during Team Lead/Lead Expert's absence and support the team. Escalate issues to relevant stakeholders and follow up regurarly.
• Ensure own back up materials is kept up to date, monitor hand over business activities prior planned abscences, handle back up as per agreed scope and in order to manage the business continuity. 
• React swiftly to any buisness changes: taxation change; regulation, embargo etc. 
• Analyze business impact, investigate and propose potential solutions and work on resolution / improvement.
• Support queries/questions from the internal&external auditors.
• Review and comment J-SOX reports embedded in the Company's O2C, P2P and Inventory Managment mega processes related to Supply Chain/Customer Service processes, as defined in the J-SOX Controls Framework for JTI to ensure JSOX compliance requirements.
• Act as a J-SOX control owner / back up if the J-Sox handbook indicates such opportunity.
• Create company service related purchase orders as recorded.
• Ensure goods receipts (GR) are posted accurately and timely upon confirmation of service. 
• Support other departments on Vendor's payment by identifying and solving potential issues: billling entity, quantity, currency, cost of service invoiced and others.
• Collaborate with Finance for any related to Accounts Receivable/Accounts Payable, Credit and Collection and FP&A  matters and month /quarter/year end closing. 
• Check and approve or reject the release of blocked invoice documents from 3rd party/interco suppliers. 
• Support monthly and quarterly exercise for Goods Receipt /Invoice Receipt clearing and take corrective action to minimize unbalanced Purchase orders.  
• Ensure timely completion of month end closing activities
• Provide support needed on internal/external audits
• Analyze business impact, investigate and propose potential solutions and work on resolution / improvement.
• Manage related communication with appropriate functions/management/stakeholders and reports the results to the Team Lead and CPM.

2.) People Management

• Support in recruitment, motivatation and guidance the professional development of the team reporting directly and indirectly to the incumbent.

3.) Other task/s:

• Manage various tasks and projects as they arise and upon direct supervisor request.

WHO ARE WE LOOKING FOR?

• University 4 years graduate of Supply Chain Mgt or  Engineering or other related course
• 5+ years of experience in the area of Supply Chain and Customer Service in a multinational company; at least 12 months in a role of GSC&CS Senior Specialist
• Fluent in English (written & spoken).
• Any additionnal language(s) is/are an asset (in particular French or Spanish).
• Advanced SAP Hana experience or other ERP
• Advanced logistics knowledge
• MS Office package

What are the next steps?

Thank you for applying!

We will make that you'll receive a reply within 2 weeks after the application deadline.