Title:  Consumer Care Manager, Azerbaijan

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why JTI is recognized with various Employer of Choice certifications across different countries and regions.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Please, apply until May 20th COB

Local candidates from Azerbaijan market are welcomed

Local contract to be proposed

Department: Marketing

Location: Baku, Azerbaijan

Reporting to: Consumer Experience Manager

Role: Permanent

Consumer Care Manager, Azerbaijan

Position Overview:

Consumer Care Manager is responsible for the development and implementation of a consumer care system and ensure adequate execution of global consumer care strategy to local specifics.

Key Responsibilities:

• Develops, localize and deploys Consumer Care Strategy via development of effective Consumer Care process;
• Management of Consumer Care (develop, alignment of all communication materials, develop training materials & etc.);
• Supervision, reporting of Consumer Care process;
• Effective Budget Management of Consumer Care direction.

Requirements:

• Bachelor University degree;
• 3+ years relevant experience in Consumer Care;
• Required knowledge of languages as: Azerbaijan and English, knowledge of Russian language is a plus;
• Strong understanding of digital direction;
• Excellent in project management, analytical skills, ability to prioritize and hand handle multiple tasks.

What is the next step – Recruitment process.

Feel free to apply if your profile matches to the requirements for a position.